I love this and, phrased obliquely to not step on Amazon’s moment, it is standard practice at many emulation-worthy tech companies, with varying levels of CEO involvement.

Pro-tip: almost all BigCo will l do this for paper letters addressed to the CEO or office of the president.
“Are you sure?”

I used to ghostwrite letters to banks as a hobby, and the prototypical subject of them was a grandmother in Kansas in financial distress. The reply was usually from someone like “Senior Vice President, Consumer Lending.”
Unfortunately, and this is a useful thing to know about the sociology of large corporations, sending a letter to the CEO addressed to the PO Box on your statement is not nearly as effective, since it will go to the standard peon with limited capability to do anything but usual.
This is one of those class competence checks, where “If you can’t figure out how to route a letter to the CEO you’re not worthy of their assistant’s attention” is a proxy.

It’s trivial for some people and might as well be on the moon for others.
I think I am in an interesting position if life where rough thirds of my family/social network would bucket into:

a) Wait what about this is supposed to be hard?
b) Ooh that’s a good interview question.
c) Literally impossible also they’d clearly never read it.

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More from @patio11

29 Nov
I overwhelmingly agree with this.

Translation is a creative act, and it is a hard one, involving a balance of art, respect for the logic and of the original, respect for the meaning in the target language, and a lot of questions for which there are no universal answers.
One example, relevant to the topic discussed in the thread: To what extent should a Japanese document translated for an American audience convey that it was definitely written originally in Japanese.
There are some texts where you could produce two faithful translations of the original, one which utterly sandblasts the performance of culture from it and which will be understood, and one which maintains the performance and will be impenetrable to the target audience.
Read 5 tweets
28 Nov
After a year which has often been trying for institutions, glad to see that we’re still hypercapable in places like logistics, air travel regulation, etc.

wsj.com/amp/articles/u…
When I heard reports that the vaccine required low temperatures in transit I thought “Hmm people seem worked up about this but that sounds like the sort of things Ops just lives for. Only question is whether it is solved already or will take O(days) of prework.”
(I heard this from less informed commenter here too, “Do you think we can distribute it across the country in under a month?”, and contingent on supplies being sufficient I think Japanese logistics firms could probably deliver to 99% of clinics in country synchronized to an hour)
Read 8 tweets
28 Nov
Simultaneously a bit impressed that a Japanese firm had a process for handling a CS request in English including multiple UX accordances for foreigners (“this can be completed from abroad”) and a bit irked they did not notice the request was written in Japanese and began...
“I am a permanent resident of Japan who has lived here for 15 years, owns property in Tokyo, and speaks professional Japanese.” specifically to avoid being brushed off as being hard to deal with.
(The property thing is directly relevant to the request but also has the knock on effect of suggesting something important about social class and capability of navigating complex interactions.)
Read 4 tweets
27 Nov
Twice this holiday season already I’ve had transactions refunded by fraud teams who think it extremely unlikely that one Patrick McKenzie of Tokyo would do a transaction he has done many, many times before.

False positives are also a cost; one transaction will just not happen.
General flavor: buying low-dollar consumer electronics as a gift, buying high dollar travel gift cards from issuer to pre-pay anticipated travel expense post-covid (and take advantage of a credit card offer).
In both cases they went all the way through and then I got a transaction reversed email days later, which suggests manual review by a fraud team at either the issuer or the counterparty, and it wasn’t the issuer.
Read 5 tweets
27 Nov
An interesting email from Chase for what it implies about how sophisticated they’re getting in tying servicing and marketing.
So banks don’t want losing a branch to lose them the local deposit base, so strategically this makes sense. And the mail has the address and a map for the nearest branch to the closing branch right below the fold, which impressed me.

Someone wrote some non-trivial code for this.
That said, I think I went to that branch once, more than 5+ years ago, so I think they could probably have saved their “dust off patio11’s inbox” karma for something more strategically important to them.
Read 5 tweets
26 Nov
I'm a linguistic descriptivist not a prescriptivist, but I lament how "front running" has been in the popular lexicon reinterpreted to mean "anticipating someone's future action and acting before it is finalized" and not "misappropriating information you had a duty of care over."
Because the popular ethics conception that makes "front running" an *accusation* rather than a mere description hinges on that misappropriation to decide that the front running is actually bad.
Like, nobody says I'm front running Ruriko's Thanksgiving plans by going out to the store to buy the ingredients she will be cooking.
Read 9 tweets

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