Time for a story ππππ
This lady is a great example of why customer service is lost in the banking industry.
This lady is a great example of why customer service is lost in the banking industry.
This old lady handed her bank card to the teller and said βI would like to withdraw $10β. The teller told her βfor withdrawals less than $100, please use the ATM.
The old lady wanted to know why... The teller returned her bank card and irritably told her βthese are the rules, please leave if there is no further matter. There is a line of customers behind youβ.
The old lady remained silent for a few seconds and handed her card back to the teller and said βplease help me withdraw all the money I have.β The teller was astonished when she checked the account balance.
She nodded her head, leaned down and respectfully told her βyou have $1,300,000 in your account but the bank doesnβt have that much cash currently. Could you make an appointment and come back again tomorrow?
The old lady then asked how much she could withdraw immediately. The teller told her any amount up to $3000. βWell please let me have $3000 now.β The teller kindly handed $3000 very friendly and with a smile to her.
The old lady put $10 in her purse and asked the teller to deposit $2,990 back into her account.
The moral of this story is....
Donβt be difficult with old people, they spent a lifetime learning the skill.
The moral of this story is....
Donβt be difficult with old people, they spent a lifetime learning the skill.
β’ β’ β’
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