2/
"It's not an experiment
if you know it's going to work."
"It's not an experiment
if you know it's going to work."
3/
"The best customer service
is if the customer doesn't need to call you,
doesn't need to talk to you,
it just works."
"The best customer service
is if the customer doesn't need to call you,
doesn't need to talk to you,
it just works."
4/
"Your brand
is what people say about you when you aren't in the room."
"Your brand
is what people say about you when you aren't in the room."
5/
"If you only do things where you know the answer in advance,
your company goes away."
"If you only do things where you know the answer in advance,
your company goes away."
6/
"Put the customer first,
invent,
and be patient."
"Put the customer first,
invent,
and be patient."
7/
"What's dangerous
is to not evolve."
"What's dangerous
is to not evolve."
8/
"Invention requires a long-term willingness to be misunderstood."
"Invention requires a long-term willingness to be misunderstood."
9/
"You don't choose your passions,
your passions choose you."
"You don't choose your passions,
your passions choose you."
10/
"The common question that gets asked in business is 'why'.
That's a good question,
but an equally good question is 'why not?'"
"The common question that gets asked in business is 'why'.
That's a good question,
but an equally good question is 'why not?'"
11/
"Most decisions should probably be made with somewhere around 70% of the information you wish you had.
If you wait for 90%, in more cases, you're probably being slow."
"Most decisions should probably be made with somewhere around 70% of the information you wish you had.
If you wait for 90%, in more cases, you're probably being slow."
12/
"Life is too short to hang out with people who aren't resourceful."
"Life is too short to hang out with people who aren't resourceful."
13/
"People who are right most of the time are people who change their mind often."
"People who are right most of the time are people who change their mind often."
14/
"If you can't tolerate critics,
don't do anything new or interesting."
"If you can't tolerate critics,
don't do anything new or interesting."
15/
"If we think long-term
we can accomplish things that we wouldn't otherwise accomplish.
Time horizons matter.
They matter a lot."
"If we think long-term
we can accomplish things that we wouldn't otherwise accomplish.
Time horizons matter.
They matter a lot."
16/
"Our biggest cost is not power, or servers, or people.
It's lack of utilization.
It dominates all other costs."
"Our biggest cost is not power, or servers, or people.
It's lack of utilization.
It dominates all other costs."
17/
"If you don't understand the details of your business,
you are going to fail."
"If you don't understand the details of your business,
you are going to fail."
18/
"One of the only ways to get out of a tight box is to invent your way out."
"One of the only ways to get out of a tight box is to invent your way out."
19/
"It is very difficult to get people to focus on the most important things when you're in boom times."
"It is very difficult to get people to focus on the most important things when you're in boom times."
20/
"We are stubborn on vision.
We are flexible on details."
"We are stubborn on vision.
We are flexible on details."
21/
"Cleverness is a gift,
kindness is a choice."
"Cleverness is a gift,
kindness is a choice."
22/
"Obsess about customers,
not competitors."
"Obsess about customers,
not competitors."
23/
“If you double the number of experiments you do per year you’re going to double your inventiveness.”
“If you double the number of experiments you do per year you’re going to double your inventiveness.”
24/
"Anybody who doesn’t change their mind a lot is dramatically underestimating the complexity of the world that we live in."
"Anybody who doesn’t change their mind a lot is dramatically underestimating the complexity of the world that we live in."
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