So imagine you are an investor in QSRs (fast food concepts) and I have this pitch for you:
“It’s like Chipotle, except for steak.”
(A brief thread.)
“Steak restaurants are a thing but not my specialty. Not my customer, not my price point. Pass.”
“Oh no I am really targeting the Chipotle price point.”
“... With a Salisbury steak, surely?”
“No I mean an actual steak. $9 for a Sirloin combo meal.”
“... No, can’t be done.”
“Well why not?”
“Food costs for one.”
“So while I’ll have multiple SKUs let’s take the sirloin meal. 150g of steak; an awkward cut and mostly wasted. I can get it wholesale at below $3, my COGS budget. Nothing else on plate costs more than pennies.”
“OK but even if I buy that...”
“You can’t afford chefs.”
“Yep not going to have them. Everything prepared by the cashiers; typical food service pool.”
“... Have you ever cooked a steak before?”
“Oh I understand the objection.”
“Understanding it isn’t an answer.”
“I will aggressively de-skill steak preparation.”
“I have heard the robot pitch before and...”
“No robots. Sous vide and a special oven for crisping. 90% automated.”
“Can’t ask how they want it done?”
“Dial-a-doneness setting.”
“... Suppose I even believe you. No customer ever will. They will think you are doing some Pink Slime nonsense.”
“I will tell cashiers to take raw steak out of transparent display case in front of customer and ask ‘Is this your steak?’ prior to prep.”
“... Still too long though”
“So that bit about it being a meal? The rice, curry, and salad will all be in a self-serve line. With detailed instructions and choice of sauces. By the time they are done, boom steak.”
“I will believe it when I see it.”
And of course the punchline here is “Yep, commercially available in Japan.”
(And while I think this is obvious from form factor, this is an entirely imaginary dialogue. I have never talked to them except to order a steak, which I am still amazed by. Not best ever, but definitely best at $9 ever.)
• • •
Missing some Tweet in this thread? You can try to
force a refresh
One of the big themes of last few years, which seems to be accelerating, is that instead of using payments margin to subsidize customer acquisition, payments-adjacent companies are starting to ask for (and get) marketing budgets to subsidize customer acquisition.
Marketing budgets are much, much bigger than payments margins, which make for an interesting time.
"Can you be less opaque about what you mean here?"
Look at, for representative examples:
Cash App doing Boosts which can't be paid for by interchange but imply a direct deal with, without loss of generality, Nike for "We get people to buy shoes; you pay us for that service."
I would add "Substantially improve hiring technology such that many engineers who are adequately trained as of 2020 successfully get job offers at tech companies", where "technology" is inclusive of practices, procedures, folk ways, etc.
Somebody once remarked to me "The Valley is strip mining the Midwest for engineers!" and I said "Empirically false and also I disagree with that metaphor for all sorts of reasons but if we hypothetically accept it for argument's sake, we would engineer a strip mine *much* better"
Here's how you know it is empirically false: midwest insurance companies, mortgage originators, etc do not have to pay SFBA area wages to effective programmers, because they do not compete with SFBA companies for every programmer in their portfolio, which they would if serious.
If you hypothetically wanted to turn approximately $1.X0k into a stress reduction, use EarthClassMail consistently for next ten years for as close to everything as you can.
It’s a weird SaaS in that you start realizing most of the benefits in out-years after difficult-to-forecast changes in circumstances.
Occasionally I get like four pieces of mail in a month and think “Gah why am I paying $25 per piece of mail” and then remember “I am paying to never ever ever have important US mail outside of this inbox.”
My reading-over-the-break thread, to be updated as more reading happens:
Kings of Crypto, a business biography (bordering on hagiography) of Coinbase: amazon.com/Kings-Crypto-S…
Won't teach you much if you've spent a lot of time following crypto industry; a reasonably good survey if you haven't.
There are some interesting ideas which are brought up and then heavily underexamined, like e.g. the identity of Satoshi (which the book throws out a high-quality hypothesis in *one sentence* then then observes that Bitcoiners don't talk about this for religious reasons).
If one’s candidate pool also interviews at AppAmaGooFaceSoft, you should have a “sell sheet” against AppAmaGooFaceSoft.
If this sales phrasing doesn’t light your heart of fire, call it “Reasons why I would counsel a peer I respected to turn down a really good job offer.”
I continue to think the tech industry is fundamentally unserious about recruiting. (This is not a response to this tweet in specific; this is a longstanding observation that I spent one of my lifetime punchcard of company foundations on.)
Minimally, ask what they value at X.
“They pay a lot of money” is a predictable and useful answer! And you can give the candidate predictable and useful information in response to it!
An innovation in Japan which I think will arrive everywhere: double-blinded shipping, where neither the sender nor receiver know each other's address.
This was negotiated by a large marketplace (Mercari), which didn't want to have to walk so many users over the privacy hump.
"How does this even happen?"
Mercari gives you a number, which they've arranged via API with the logistics company. You give the number to your local convenience store or post office; they put a machine-readable label on it.
It contains a pointer to a DB record.
This enables a *much more important* innovation than double-blind addressing, which is virtual addressing. DNS for mail.
You should be able to send @patio11 a package or letter. I'm at where I'm at; I should not need to update every company in world every time that changes.