Main points
Map the as-is
The story, not a static future state
Work through actual problems
It's all about conversation, not a perfect picture
This stuff is hard because it's hard (h/t @TamFinkelstein)
Measures over targets
The illusion of future stability

@pubstrat

h/t for links and the above points: @pubstrat @pixlz @EdParkes @vebrown @Leanandagile @CIOPortfolio @vickyteinaki @buttansma @buckster and other lovely people in our session - nice work @vebrown kicking if off and facilitating us so beautifully :)

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Janet Hughes

@JanetHughes

23 Jan

@SalmaAfzal_

Here are some practices (prompted by excellent #UKGC21 chat, h/t @SalmaAfzal_ ) we can adopt to help move us beyond the era of transactional, 2-dimensional user-centred design, into an era of genuine and respectful codesign.

What do you reckon, digital / design twitter?

1. TRUST: make building trust an explicit aim of your work

(rather than accidentally eroding it through carelessness or misunderstanding)

2. UNDERSTAND: talk to people, visit them, listen to them, ask questions, learn about their lives

(rather than relying on observing people in user research labs or gathering data about their transactions)

Read 8 tweets

Janet Hughes

@JanetHughes

19 Mar 20

Starting a thread to share things I am learning about leading a team that's newly entirely remote. I'm sure a lot of this will be obvious to lots of ppl, so just sharing in case it's at all useful to anyone who's also new to this and learning as they go...

1/n Everyone says this, but over-communicating is very definitely a thing. I'm doing this to an extent I find uncomfortable - I feel like I am being repetitive and boring; but I reckon if you don't feel that way you are probably not communicating enough.

2/n If you're introducing new ways of working or channels of communication that people aren't used to, you need to *really* go out of your way to explain what they're for, that they're safe and how they work. Help people understand how they might use them and what's ok / not ok.

Read 17 tweets

Janet Hughes

@JanetHughes

12 Jun 19

To anyone who gets nervous about public speaking:

I really enjoy doing talks, especially once I’m onstage and after they’re done. It’s a good prompt to sort your thoughts out, it’s fun, it feeds my confidence and it’s always interesting and useful to see which bits resonate.

It wasn’t always like this. I started making myself do more public speaking years ago when I used to find it really dreadfully anxiety inducing. I had to write down every word and practice until I couldn’t get it wrong, like trying to perfect a new piece of music.

It gets easier with time and practice, but I’m still working on getting less anxious in advance and maybe skipping the bit where I’m convinced it’s all rubbish or fear I will mess it up or suddenly realise I’ve forgotten to put my clothes on or whatever.

Read 4 tweets

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