More of my favorite nuggets of wisdom from the writing of @deewhock (the founder of Visa)
Consider reading slowly & re-reading later
1/20👇🏾
1/
Fear, when it adds nothing to safety, is pain without utility.
- Dee Hock
2/
It is incomparably more difficult to gain acceptance of a new idea than it is to discover it.
- Dee Hock
3/
Envy is admission of inferiority.
- Dee Hock
4/
Communication would be vastly improved if everyone who wrote and spoke were content to be understood without needing to be admired.
- Dee Hock
5/
A recognized and corrected error vanishes leaving two things of great value—experience of error, and how to rise above it.
- Dee Hock
6/
Delaying what we must do eventually does nothing but lengthen the time and distance we must carry the burden.
- Dee Hock
7/
Those born poor who become rich are eager to tell us what good fortune it was to be forced to struggle with adversity. One wonders why they take the utmost pains to deprive their children of the same opportunity.
- Dee Hock
8/
Critics often make us out to be so bad we are compelled to wonder why they select such rotten subjects.
- Dee Hock
9/
Knowledge is never in doubt. Wisdom is never certain.
- Dee Hock
10/
Once fame is necessary to our happiness, power to make us miserable lies in the hands of everyone.
- Dee Hock
11/
It is a prudent man who never reveals how little he thinks of others or how much he thinks of himself.
- Dee Hock
12/
Vision without effort is impotent. Effort without vision is blind.
- Dee Hock
14/
Oh, how we love to judge ourselves by our good intentions and others by their bad performances.
- Dee Hock
15/
One may be old in experience who is young in time, just as another may be young in experience and old in time.
- Dee Hock
16/
Trust is far less expensive and more reliable than compulsion.
- Dee Hock
17/
Introspection is both the curse and blessing of life.
- Dee Hock
18/
His mind is like a wagon that believes it drives the harness that pushes the horse.
- Dee Hock
19/
Grief shared is halved, happiness shared is doubled.
- Dee Hock
20/
As one approaches the end of life, that which truly matters emerges sharp and clear—family, love, generosity, peace, nature, comfort.
A thread of 7 things you already know about discovering, testing, and shipping products
(but tend to forget at times)
👇🏾
1/ Spending some time upstream to properly understand the problem & the domain will save you from spending a lot of time downstream wondering why people aren’t buying your product.
You can’t learn everything upfront, but you can learn many things upfront.
2/ If you are talking to customers with a certain product idea already in your mind, you will usually manage to find great reasons why it makes sense to build that idea.
Starting with a blank slate keeps a product manager’s biggest enemy—confirmation bias—at bay.
Listening, *really* listening, is a rare superpower.
I was a bad listener most of my life.
Then I fixed that a few years ago.
Night & day difference in my leadership ability.
I learned that we can learn to listen well.
A thread on listening (and learning it from movies🎞️)
👇🏾
First, why is listening hard?
It’s because we have:
- the fear of being wrong
- an inability to be present
- a desire for validation
- a lack of curiosity
- the urge to impress
- a feeling of superiority
For an example of *bad* listening, let’s learn from this epic scene from the movie, The Darkest Hour.
The setup: World War II. There are disagreements among British leadership about whether they should pursue peace talks with Germany or an all out war.