More of my favorite nuggets of wisdom from the writing of @deewhock (the founder of Visa)

Consider reading slowly & re-reading later

1/20👇🏾
1/

Fear, when it adds nothing to safety, is pain without utility.

- Dee Hock
2/

It is incomparably more difficult to gain acceptance of a new idea than it is to discover it.

- Dee Hock
3/

Envy is admission of inferiority.

- Dee Hock
4/

Communication would be vastly improved if everyone who wrote and spoke were content to be understood without needing to be admired.

- Dee Hock
5/

A recognized and corrected error vanishes leaving two things of great value—experience of error, and how to rise above it.

- Dee Hock
6/

Delaying what we must do eventually does nothing but lengthen the time and distance we must carry the burden.

- Dee Hock
7/

Those born poor who become rich are eager to tell us what good fortune it was to be forced to struggle with adversity. One wonders why they take the utmost pains to deprive their children of the same opportunity.

- Dee Hock
8/

Critics often make us out to be so bad we are compelled to wonder why they select such rotten subjects.

- Dee Hock
9/

Knowledge is never in doubt. Wisdom is never certain.

- Dee Hock
10/

Once fame is necessary to our happiness, power to make us miserable lies in the hands of everyone.

- Dee Hock
11/

It is a prudent man who never reveals how little he thinks of others or how much he thinks of himself.

- Dee Hock
12/

Vision without effort is impotent. Effort without vision is blind.

- Dee Hock
14/

Oh, how we love to judge ourselves by our good intentions and others by their bad performances.

- Dee Hock
15/

One may be old in experience who is young in time, just as another may be young in experience and old in time.

- Dee Hock
16/

Trust is far less expensive and more reliable than compulsion.

- Dee Hock
17/

Introspection is both the curse and blessing of life.

- Dee Hock
18/

His mind is like a wagon that believes it drives the harness that pushes the horse.

- Dee Hock
19/

Grief shared is halved, happiness shared is doubled.

- Dee Hock
20/

As one approaches the end of life, that which truly matters emerges sharp and clear—family, love, generosity, peace, nature, comfort.

- Dee Hock
If you enjoyed this, check out the thread below with more Dee Hock wisdom, such as:

“Every mountain is two mountains: the one that urges us to climb and the one that punishes us when we do”

“One should not read like a dog obeying its master, but like an eagle hunting its prey”

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More from @shreyas

23 Jan
A thread of 7 things you already know about discovering, testing, and shipping products

(but tend to forget at times)

👇🏾
1/
Spending some time upstream to properly understand the problem & the domain will save you from spending a lot of time downstream wondering why people aren’t buying your product.

You can’t learn everything upfront, but you can learn many things upfront.
2/
If you are talking to customers with a certain product idea already in your mind, you will usually manage to find great reasons why it makes sense to build that idea.

Starting with a blank slate keeps a product manager’s biggest enemy—confirmation bias—at bay.
Read 9 tweets
21 Jan
Before going head-to-head against a powerful incumbent, consider these other strategies:

1)
Target a different segment

2)
Commoditize incumbent
(lower/zero cost)

3)
Out-distribute
(via bundling or exclusive partnerships)

4)
Platformize
(enable others to compete)

contd.👇🏾
5)
Attack from the top
(start higher in the stack)

6)
Attack from the side
(tackle adjacent aspect of the Customer Value Chain)

7)
Differentiate on brand
(hard to do)

8)
Eliminate adoption friction

These strategies can be combined.

Avoid playing the Feature Game, if you can.
Read 6 tweets
18 Jan
Dee Hock is the founder of Visa

His writing after retiring from Visa is even more fascinating than Visa's success

I feel very lucky to have found @deehock's work

Decades before Twitter, Dee was packing a lifetime of wisdom in his tweet-sized observations

Here's a few of them:
(consider reading them slowly)
Every mountain is two mountains: the one that urges us to climb and the one that punishes us when we do.

- Dee Hock
Read 26 tweets
17 Jan
Movies can teach us a lot about the art of listening.

A short thread of 2 movie scenes, that ends with my perspective on how we can learn to be better listeners:
Many of us learn best through examples.

And movies offer superb examples of both bad listening & good listening.
For an example of *bad* listening, let’s learn from this epic scene from the movie, The Darkest Hour.

The setup: World War II. There are disagreements among British leadership about whether they should pursue peace talks with Germany or an all out war.

Go on, watch the scene.
Read 7 tweets
17 Jan
Listening, *really* listening, is a rare superpower.

I was a bad listener most of my life.

Then I fixed that a few years ago.

Night & day difference in my leadership ability.

I learned that we can learn to listen well.

A thread on listening (and learning it from movies🎞️)
👇🏾
First, why is listening hard?

It’s because we have:
- the fear of being wrong
- an inability to be present
- a desire for validation
- a lack of curiosity
- the urge to impress
- a feeling of superiority
For an example of *bad* listening, let’s learn from this epic scene from the movie, The Darkest Hour.

The setup: World War II. There are disagreements among British leadership about whether they should pursue peace talks with Germany or an all out war.

Go on, watch the scene.
Read 25 tweets
15 Jan
Something that took me a while to recognize:

Highly self-centered people assume that everyone else is also highly self-centered.

So when you do something for the greater good (e.g. put the company before self or answer their request for help), they get suspicious & complain (!)
Why do they complain?

Because they don't understand "your game".

They cannot comprehend why you'd do something that is ostensibly not optimal for you.

They must therefore assume that you are playing a bigger game & will "win" against them (they tend also be zero sum thinkers).
Q:
But aren't we all self-centered? Don't our altruistic acts serve us first?

A:
We need to understand the difference btwn Self-interest & Self-centeredness

Almost everyone is Self-interested

Self-centeredness is a different beast. It comes with little to no regard for others.
Read 4 tweets

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