Movies can teach us a lot about the art of listening.
A short thread of 2 movie scenes, that ends with my perspective on how we can learn to be better listeners:
Many of us learn best through examples.
And movies offer superb examples of both bad listening & good listening.
For an example of *bad* listening, let’s learn from this epic scene from the movie, The Darkest Hour.
The setup: World War II. There are disagreements among British leadership about whether they should pursue peace talks with Germany or an all out war.
Go on, watch the scene.
Really, watch the scene before proceeding to the next video.
For an example of *good* listening, let’s learn from this scene from the movie Wonder Woman
The setup: Diana (who will go on to become Wonder Woman) has been protected by her mother, Hippolyta. Hippolyta’s sister secretly trains Diana on the art of combat, to Hippolyta’s chagrin
Again, watch the scene before moving on.
Now, head over to my main thread on listening, where we will
- dissect these scenes
- learn about why good listening is hard
- concrete steps we can take to become better listeners
- why it’s profoundly valuable to improve our listening ability
Listening, *really* listening, is a rare superpower.
I was a bad listener most of my life.
Then I fixed that a few years ago.
Night & day difference in my leadership ability.
I learned that we can learn to listen well.
A thread on listening (and learning it from movies🎞️)
👇🏾
First, why is listening hard?
It’s because we have:
- the fear of being wrong
- an inability to be present
- a desire for validation
- a lack of curiosity
- the urge to impress
- a feeling of superiority
For an example of *bad* listening, let’s learn from this epic scene from the movie, The Darkest Hour.
The setup: World War II. There are disagreements among British leadership about whether they should pursue peace talks with Germany or an all out war.
Are we defining right, building fast, but not at desired quality?
Are we defining right, building fast, at desired quality, but not with the expected business impact?
The first question is about Inputs.
The second question is about Execution.
The third question is about Outputs.
The last question is about Outcomes.
Key bias to be aware of when diagnosing:
Availability Bias
On a product team/company where things are going okay, but could be going better, I've found this simple framework to be very powerful for understanding the biggest problem(s).
Once you identify which question poses the biggest problem for you, break that question down further.