Dee Hock is the founder of Visa

His writing after retiring from Visa is even more fascinating than Visa's success

I feel very lucky to have found @deehock's work

Decades before Twitter, Dee was packing a lifetime of wisdom in his tweet-sized observations

Here's a few of them:
(consider reading them slowly)
Every mountain is two mountains: the one that urges us to climb and the one that punishes us when we do.

- Dee Hock
The ferocity with which a dog defends its bone tells us a great deal more about the nature of the dog than the quality of the bone.

- Dee Hock
Habits are never in a hurry.

- Dee Hock
Nature will never take direction from us no matter how much havoc we create in the attempt.

- Dee Hock
Despite the desperate effort of parents to teach their children good behavior, children continue to behave pretty much like their parents.

- Dee Hock
Politicians are addicted to mendacity, indecision, and inaction because they know that such things are rarely noticed, readily forgiven, and quickly forgotten, while a mistake is usually detected, seldom forgiven, and rarely forgotten.

- Dee Hock
People who set out to rule are never free. They are forever chained to the mob whether it be rebellious or subservient.

- Dee Hock
A fool is no less a fool when a wise man errs.

- Dee Hock
Tyranny shouts, “You must!”
Leadership whispers, “Perhaps we should.”

- Dee Hock
The pleasures of youth are the pains of old age, just as the pleasures of old age are the pains of youth.

- Dee Hock
To speak is craft; to listen is art.

- Dee Hock
We judge others harshly by the standards we profess rather than those we practice. Yet we resent it bitterly when they return the favor.

- Dee Hock
Vice and virtue have one thing in common: the more people have of either, the less they think they have.

- Dee Hock
Without purpose will is blind. Without will purpose is impotent. Without ethical and moral content both are barren at best and dangerous at worst.

- Dee Hock
One should not read like a dog obeying its master, but like an eagle hunting its prey.

- Dee Hock
When we fully attend to the management of self, excellent management of all else is unavoidable.

- Dee Hock
Old people have so little left of life they should cease trying to make it bring what they desire and make the most of what it offers. Come to think of it, that’s not bad policy for young people as well.

- Dee Hock
Man is the only animal that will squander living to prolong existence.

- Dee Hock
It is not more answers we need, but better questions. It is not more action we need, but deeper reflection. It is not more knowledge we need, but profounder wisdom. It is not more technology we need, but greater aspirations.

- Dee Hock
Those who despise people are the most desperate to be favorably recognized by them.

- Dee Hock
Ignorance is a great deal more eager to instruct wisdom than wisdom is to instruct ignorance.

- Dee Hock
The world of Homo sapiens is, indeed, a fantasyland, for we seek to control organizations, peoples, economies, and nature with minds that can’t control their own thoughts and emotions for thirty seconds.

- Dee Hock
Love, share, accept, care; what else matters?

- Dee Hock
Best part is that Dee Hock is active on Twitter.

Here's his account:
@deewhock

(I misspelled it in my original tweet)

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More from @shreyas

17 Jan
Movies can teach us a lot about the art of listening.

A short thread of 2 movie scenes, that ends with my perspective on how we can learn to be better listeners:
Many of us learn best through examples.

And movies offer superb examples of both bad listening & good listening.
For an example of *bad* listening, let’s learn from this epic scene from the movie, The Darkest Hour.

The setup: World War II. There are disagreements among British leadership about whether they should pursue peace talks with Germany or an all out war.

Go on, watch the scene.
Read 7 tweets
17 Jan
Listening, *really* listening, is a rare superpower.

I was a bad listener most of my life.

Then I fixed that a few years ago.

Night & day difference in my leadership ability.

I learned that we can learn to listen well.

A thread on listening (and learning it from movies🎞️)
👇🏾
First, why is listening hard?

It’s because we have:
- the fear of being wrong
- an inability to be present
- a desire for validation
- a lack of curiosity
- the urge to impress
- a feeling of superiority
For an example of *bad* listening, let’s learn from this epic scene from the movie, The Darkest Hour.

The setup: World War II. There are disagreements among British leadership about whether they should pursue peace talks with Germany or an all out war.

Go on, watch the scene.
Read 25 tweets
15 Jan
Something that took me a while to recognize:

Highly self-centered people assume that everyone else is also highly self-centered.

So when you do something for the greater good (e.g. put the company before self or answer their request for help), they get suspicious & complain (!)
Why do they complain?

Because they don't understand "your game".

They cannot comprehend why you'd do something that is ostensibly not optimal for you.

They must therefore assume that you are playing a bigger game & will "win" against them (they tend also be zero sum thinkers).
Q:
But aren't we all self-centered? Don't our altruistic acts serve us first?

A:
We need to understand the difference btwn Self-interest & Self-centeredness

Almost everyone is Self-interested

Self-centeredness is a different beast. It comes with little to no regard for others.
Read 4 tweets
14 Jan
When designing consumer products, remember this:

Users like feeling smart, they fear the unknown & will go to great lengths to avoid feeling gullible. Hence *seemingly* irrational user behavior.

So preemptively help your users feel confident that they are making a good choice👌🏾
Why it's difficult to build successful consumer products:
Product Sense is vital skill for consistently building good consumer products
Read 4 tweets
13 Jan
Team diagnosis flowchart:

Are we defining the product right?

Are we defining right, but not building it fast?

Are we defining right, building fast, but not at desired quality?

Are we defining right, building fast, at desired quality, but not with the expected business impact?
The first question is about Inputs.

The second question is about Execution.

The third question is about Outputs.

The last question is about Outcomes.

Key bias to be aware of when diagnosing:
Availability Bias
On a product team/company where things are going okay, but could be going better, I've found this simple framework to be very powerful for understanding the biggest problem(s).

Once you identify which question poses the biggest problem for you, break that question down further.
Read 6 tweets
12 Jan
Concise writing is hard.

Because *tactics* aren't enough.

Concise writing requires a *mindset change*

The average writer's mindset:
How can I express everything I know about this topic?

The concise writer's mindset:
How can I reveal the most important thing about this topic?
Why mindset is important for learning

Read 7 tweets

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