FRONT-LOADING CLARITY
A common scenario at the office:
– The manager sets an unclear task
– The employee does it, but not well enough
– Because of the lack of clarity, the employee thinks he did it well enough
– Now the manager faces two options, both bad:
(Thread 1/7)
A common scenario at the office:
– The manager sets an unclear task
– The employee does it, but not well enough
– Because of the lack of clarity, the employee thinks he did it well enough
– Now the manager faces two options, both bad:
(Thread 1/7)
2/ Either the manager accepts how the employee did the task (sending the message that subpar performance is okay and lowering standards across the team),
Or he tells the employee he didn't deliver on an unclear objective, pissing him off and/or demotivating him.
Or he tells the employee he didn't deliver on an unclear objective, pissing him off and/or demotivating him.
3/ Lack of clarity is a problem that:
– Always comes to bite you back
– And you will have to address it at some point, willingly or unwillingly
Better to acknowledge it and front-load clarity.
– Always comes to bite you back
– And you will have to address it at some point, willingly or unwillingly
Better to acknowledge it and front-load clarity.
4/ You will have to spend 20 minutes on clarifying your performance standards ANYWAY. Do not wait until when the task is completed (or even worse, until year-end evaluation)
Do it beforehand, during delegation
As a bonus, you'll get your people to do it right the first time
Do it beforehand, during delegation
As a bonus, you'll get your people to do it right the first time
4B/ (Why will you have to spend time on clarifying ANYWAY? Because problems grow the size they need for you to acknowledge them.)
5/ Of course, setting clear objective is hard. Not only because it requires a bare minimum of communication skills, but also because setting unclear objective comes with several short-term advantages (see quoted thread)
However,
https://twitter.com/DellAnnaLuca/status/1340624874302287872?s=20
However,
6/ However, the costs of unclear objectives are even larger:
– demotivated employees
– lower and lower standards
– problems from badly-completed tasks
– and a vicious circle of all of the above
– demotivated employees
– lower and lower standards
– problems from badly-completed tasks
– and a vicious circle of all of the above
7/ Therefore, do yourself a favor.
You will have to clarify objectives, at some point.
You might as well be clear while setting objectives
Front-load clarity.
You will have to clarify objectives, at some point.
You might as well be clear while setting objectives
Front-load clarity.
8/ By the way, on the topic of team management, I just published this book: gum.co/teams
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