Thread by @Kellblog

If your welcome message to your customer service number is to take 45 seconds to give the website address and business hours, you're doing it wrong. @vanguard

And then you do it again. Trust me, I don't want to call. You don't need to try to deflect me twice. @vanguard #cx

And then 60 seconds asking me via an incredibly verbose series of messages if I want to give feedback at the end of the call @vanguard #cx

It took 3m30s to get to "all agents are busy" #cx @Vanguard_Group #pleasedobetter

Agent was great btw, once I finally got to him. Though he is unable to entirely fix the problem without waiting 24 hours. And why do you charge me $75 to make me a check with my account balance, again? @vanguard #cx