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One Fresh Pillow Profile picture
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6 Feb, 5 tweets, 1 min read
I need to tell you guys something: we have THE NICEST CUSTOMERS.

(This will be a thread, obviously. And no gifs. The story speaks for itself.)

1/5
I just got an email from someone who has pre-ordered pillows from us. She saw my tweet about the Miami Teacher of the Year, Teresa Murphy, and how I wished I could send her a pillow, except we're out of stock.

2/5
This customer emailed me to say that she saw the tweet, and she would like me to send HER order to Mrs. Murphy since she knows we're backordered right now. THE SELFLESSNESS. But wait, there's more....

3/5
This customer....
is currently.....
BATTLING CANCER!
Even while facing a huge health crisis, she is thinking of others more than herself.

4/5
I don't have the words to say how beautiful this is. We may not be the biggest pillow company or the most popular, but our customers are absolutely unmatched in the amount of love they show. We don't deserve you guys.

And if you keep making me cry, I will not survive 2021

5/5

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More from @OneFreshPillow

One Fresh Pillow Profile picture
3 Feb
Today in the "fun" world of boot-strapped entrepreneurship....
Remember those sleep sprays we bottled this weekend? All 1,440 of them? By hand? Yeah..... THEY ALL LEAK.
1/
I didn't even freak out when we had this realization. I just laughed and refilled my wine glass and sat very still for about 20 minutes, staring off into space...
2/
Next step was reaching out to the mfg. This is the same mfg we'd used since the beginning with no problems. Let's just say their response to us was basically a well-worded "F-You." Once again, we're on our own.
3/
Read 7 tweets
One Fresh Pillow Profile picture
19 Jan
I want to update everyone on why we sold out of pillows yesterday. We were actually working on getting another round of pillows started up a week ago. The amount we had in stock at the time should have lasted us for 3 months based on our past 90 days of sales trends... 1/6
THREE MONTHS.
.
.
.
Let that sink in.
.
.
.
You guys bought 3 months of pillows from us IN ONE DAY. And you're still buying! 2/6
I have no words for this. This company is such a labor of love for us. We have bootstrapped it since day one. No investors. Just a personal loan and every extra penny we could scrape up. 3/6
Read 6 tweets
One Fresh Pillow Profile picture
15 Jan
We’ve had lots of people ask if they can buy items from us to be sent to DC. (Too many for me to respond individually.) Your desire to be a part of something good is a bright spot for our nation and world.
If we complied, we would ultimately profit from your desire to help the troops. Instead of buying a pillow to send to the those working to protect our democracy, we encourage you to donate to any number of military charities (We’re partial to the Green Beret Foundation)
Donate directly to someone in need. @yashar’s thread is a great place to find someone to help.
Read 4 tweets
One Fresh Pillow Profile picture
15 Jan
It's been a long day, but I have pillow news! To recap: National Guard sleeping on hard floors while defending our Capitol. Lots of you tagged us asking if we could help. We tweeted in search of a service member in DC, and had a hit within an hour. 1/8
Our contact is at an airfield outside of DC, and his group is aircraft pilots and maintainers in the Washington, D.C. National Guard. (That is all I am authorized to tell you.) He coordinated with his CO (commanding officer) to make sure our donation would be acceptable. 2/8
Today's mission: packaging.
100 Travel Pillows, 30 Standard Pillows, and 30 Sleep Masks are boxed up and ready to ship out tomorrow to a civilian address (way easier from a logistics perspective) and then taken by my contact to the airfield. 3/8
Read 8 tweets
One Fresh Pillow Profile picture
30 Jun 20
Let me tell you a story about buying goods from "Communist China."

1/11
When we first developed our prototype for our pillow, Mr. Pillow spent MONTHS trying to find a US mfg who would work with us. They would either laugh at him (via email) or never return his emails or phone calls in the first place.

2/11
If we weren't looking to give these outfits a $100,000+ order off the bat, they had no interest in us. (And keep in mind that TO THIS DAY we have 100% bootstrapped this thing. We have no investors. And no trust funds. BELIEVE THAT.)

3/11
Read 11 tweets

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