So Apple finally publicly responded to my complaints.
Let's take apart this embarrassingly generic boilerplate statement the gave to The Verge:
Let's take apart this embarrassingly generic boilerplate statement the gave to The Verge:
"investigate and take action on each report"
The most I got out of their official channels when reporting a competitor using "FlickType Keyboard" as the *name* of their subscription IAP?
Competitor changed it to "Type: Flick my keyboard".
Apple considered this "resolved". 🤦
The most I got out of their official channels when reporting a competitor using "FlickType Keyboard" as the *name* of their subscription IAP?
Competitor changed it to "Type: Flick my keyboard".
Apple considered this "resolved". 🤦
"The App Store is designed to be a safe and trusted place"
Notice how they say "is designed to be" - because they can't say "is".
With so many rampant scams plaguing the store for years unnoticed, how could they say "is"?
Notice how they say "is designed to be" - because they can't say "is".
With so many rampant scams plaguing the store for years unnoticed, how could they say "is"?
"have stringent rules against apps and developers who attempt to cheat the system"
Yet they don't even have a simple check for huge discrepancies between ratings and reviews.
Rules are pointless without enforcement.
Yet they don't even have a simple check for huge discrepancies between ratings and reviews.
Rules are pointless without enforcement.
"we terminated over half a million developer accounts for fraud"
Yet when they did take down one of the scams I reported, they were totally cool with leaving the developer account running all their other scams. And they did this *twice*:
Yet when they did take down one of the scams I reported, they were totally cool with leaving the developer account running all their other scams. And they did this *twice*:
https://twitter.com/keleftheriou/status/1356725674954788864?s=20
"removed over 60 million user reviews that were considered spam"
Yet no mention of how many *ratings* they removed.
An app's average star rating is *primarily* driven by ratings that don't have an accompanying review.
These are SCAMS, with a C, Apple - not "spam".
Yet no mention of how many *ratings* they removed.
An app's average star rating is *primarily* driven by ratings that don't have an accompanying review.
These are SCAMS, with a C, Apple - not "spam".
"team actively works to remove these kinds of violations"
So actively that it takes an external developer to point out scams that have gone undetected for YEARS:
So actively that it takes an external developer to point out scams that have gone undetected for YEARS:
https://twitter.com/keleftheriou/status/1359631824226381824?s=20
"constantly improving their process along the way"
Let's ask users, who are finding that the App Store is getting worse and worse as time goes by.
Let's ask users, who are finding that the App Store is getting worse and worse as time goes by.
And when Apple says they "investigate and take action on each report", what they fail to tell you is that the thousands of real 1-star reviews warning users about a scam, are indeed REPORTS.
But because of the fake ratings, most people don't see them, even if Apple does.
But because of the fake ratings, most people don't see them, even if Apple does.
I'm gonna keep uncovering scams faster than Apple can find them, just to prove my point.
And the scams are only going to get bigger.
And the scams are only going to get bigger.
^ thread @johnkoetsier
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