Julie Zhuo Profile picture
11 Feb, 19 tweets, 3 min read
A frequent question I get when talking with senior designers: Will my growth as a designer stall if I start managing?

There is often a second question underneath that, which is:
Will I no longer be respected as a design leader if I can't keep up as a designer?

Thread below👇
My short answer to "Will my growth as a designer stall if I manage?" is yes, absolutely, if "designer" is someone who produces design work.

Managing a 5-8 ppl team does not leave you time to design. When you don't practice a craft, you should not expect to get better at it.
However... (and this is a BIG however)...

What you *can* continue to grow (as both a design manager and a designer) is the following:

1) Your design eye
2) Your design voice
A strong design eye means that others trust you to know what is good.

It means your taste is well-honed through extensive study of an area.

It means your sense for usability, simplicity and aesthetics is well-developed even at subtle or fine granularities.
Very early in my design career, my manager asked me to review some design portfolios. I sat there, petrified, clicking through dozens of links. I could tell which ones were really bad, but many of the portfolios seemed good! I could not really distinguish between them on quality!
This was because at that time, my design eye was not well developed. I could probably score a design on a 'bad-okay-good' scale, but I could not grasp the differences between what made for 72 versus a 89 on a 100-point scale. I could not tell the exceptional from the merely good.
Developing a well-honed eye is critical for both designers and managers.

As a designer, your work is limited by how good your eye is. Your eye can be way better than your work—for many junior designers it is—but the opposite is impossible.
As a manager, you won't be able to hire or support great design talent if your eye can't distinguish a designer who does excellent work from one who does mediocre work.
There are three ways to develop your design eye:

1) Study the craft. Look at hundreds of examples.

2) Read or discuss critical commentary. Talk to the most obsessed people you know on the topic, and they'll help you understand what to look for.

3) Practice by designing.
Even if you don't do 3), your eye can develop through 1 and 2. There exist great movie critics or football coaches who aren't necessarily the best at making movies or playing football.
The next step after honing your design eye is honing your design voice. By this, I mean learning to talk about design work such that you can make it actionably better.
If someone shows you work, and immediately your eye tells you it's not where it needs to be, that's great, but now how will you explain it to that person?

Simply saying "This isn't good enough" is not helpful.
A strong design voice will be able to break down the why's and how's. It's the spacing that feels sloppy. It's the type hierarchy that doesn't flow. It's the animation that needs to be tweaked to make the experience snappier.
A master design voice will be able to explain the why's and how's not to just designers, but also to non-designers. They can effectively "translate" what designers care about to what executives, pms, marketers or engineers care about.
I know many brilliant designers who are not always effective at explaining why they feel something works or doesn't work. You can get by without being great at this skill (though you may be less influential in convincing or teaching others).
However, as a design manager, it becomes increasingly critical to know how to talk about design, including with non-designers. Otherwise, you can't be an effective champion for your team.
I'll conclude with one last story. Sometimes, people put me on "best designers" lists. I can definitively say that I am not a "best", or even great designer myself. I have been out of the practice for so long that there are legions of talented folks who will outdesign me any day.
However, I have spent countless hours with some of the best designers in the industry who have helped me continually develop my eye. I can talk about design effectively, which makes me well-suited to supporting and amplifying the talents and perspectives of the design discipline.
Whether you want to grow as a practitioner of design, or a manager of practitioners is a personal choice. I don't believe going the management route makes you less respectable as a design leader. They're different paths, with skills to develop in both.

The end.

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More from @joulee

5 Feb
Great designers are strong at "product thinking." This is a key aspect of many design interviews, as well as many PM or VC ones.

But what exactly is product thinking? And how does one get good at it?

Thread below 👇
First, what is "product thinking?"

My definition is simple: Do you have good instincts about what makes a product useful and well-loved by people

More than that, could you design toward that outcome?
To have good instincts about what makes a product beloved, you generally have...

1) Curiosity about how people think and behave

2) Understanding of why various products are popular/unpopular

3) A habit of analyzing new products

4) An eye for seeing good/bad user experiences
Read 11 tweets
28 Jan
4 months ago, I woke up one day and decided to start a mentorship circle with a small group of talented, high-potential female designers.

It was the most amazing experience. Here's a thread on what I learned 👇
Some background first—in my own career, I came to the benefits of mentorship late. I really struggled with asking for help. I saw it as a weakness.

This is a fallacy many folks with imposter syndrome believe. We like the idea of "mentorship", but not "exposing vulnerabilities."
To have a mentor truly help you, three things need to be true:

1) You have to know when to ask for help and what specifically you need help with,
2) You have to be willing to honestly share your dreams
3) You have to be willing to honestly share your worries
Read 21 tweets
22 Jan
A thread (and story) about managing with different cultural contexts. 👇

Some of you immigrants/minorities will know what I'm talking about when I say that it took me maybe three decades to know how to answer: "What do you want? What do you care about?"
This seems like a staggeringly simple question in American society. But I'd freeze whenever someone asked me that.

And it came up all the time. When meeting new folks in college.

In a job interview.

When asked about my 3-5 year career plans.
If you come from an individualist culture, since you were a toddler people have asked you what you wanted, what makes you happy, etc.

But growing up in China, I was asked to consider: "What is appropriate to this context?" "What's best for this group?" "What does Person X need?"
Read 7 tweets
13 Jan
Someone asked me what I felt were the biggest differences between my Facebook role versus starting a new company.

Some (very early!) thoughts 👇
1) The first is, of course, the huge contrast in scale between the companies. I went from back-to-back daily meetings where my "work" was mostly on alignment in my area of expertise (design) to now very few meetings and a lot of tasks--code, design, research, cost projections, et
"Alignment" went from 80% to 5% of my time. We're so small that one weekly team meeting is usually sufficient to make sure we're all on the same page about what's going on.
Read 8 tweets
4 Jan
Whenever I hear a product pitch, the thing I most want to know (and that most often gets left out) is: who is this product for?

This seems like a simple question, but there are many ways the answer can be of insufficient depth. Thread 👇
1) Audience of "you"

A common pitch pattern involves walking "you"—the viewer—through a product demo ("you land on the website. You click Login... You go to the dashboard...")

This is great for seeing how the product works, but doesn't tell you at all who the audience is!
"You" are not audience, and the actions "you" take in this demo are what the product creator wants a user to take, not a guarantee of how they will actually use it!

Always ask: "So who are you imagining using your product this way? Why would they?"
Read 10 tweets
14 Dec 20
Do you ever get called upon to give design or product feedback?

A guide below 👇
Step 1: Recap for the feedback receiver your take on...
a) what problem this project is solving for users
b) who the primary users are
c) what success for the project is

Get aligned on this before giving any feedback, otherwise you might speak past each other.
Step 2: Put yourself in the shoes of someone who is the primary user, and go through the flow step-by-step.

Wear your user hat right now, not your 'company employee' hat, and don't just focus on key screens. Experience the actual end-to-end experience.
Read 11 tweets

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