Thread by @mpt86

@OptimumHelp @optimum @AlticeUSA
You asked me to DM you with account details so you could investigate, which I did, & for 2 days you have refused to respond to me. I have asked you repeatedly to reply, but receive no response. You refuse to provide customer service.

On your website,on the same page,you claim I owe either $113.24, or $136.19, or $164.16. I don't owe you any of that, I paid my bill in full on 2/3/21, but even if I did owe you, WHICH I DO NOT, how would I know which amount is correct? The obfuscation seems purposely confusing.

As I said, you are now outright refusing to provide customer service. I have given you many opportunities to correct your mistakes & resolve the situation, but you remain silent. This silence/refusal to respond is something I experienced in your online chat service as well,...

& others on the internet have mentioned the same. You refuse to engage--is this behavior designed to frustrate people into giving up?-- & make even an attempt at resolution. I am astonished by your bad faith behavior.

As I informed you in DM's, I am also very concerned that you will discontinue my service while this matter is pending, & asked you to confirm that won't happen. Again, I received no response.The only communication I've had from you for 2 days is this apparently automated message:

"We value your feedback. Please answer one question about your experience today." Is this a joke? You don't even provide the question. You don't value my feedback, you ignore me.

I want to make very clear the seriousness of what you are doing. I am a #disabled, #housebound adult. Internet access is essential for my survival, as it is for many disabled people. It is how we get food, medication, & other necessities. But I shouldn't have to reveal that...

to be treated fairly. Internet access is even more critical than usual during the pandemic, when many of us are forced to isolate from other people. It is not a luxury for us, it is an essential utility, literally a matter of life & death, & fear of losing internet access...

is reasonable, legitimate, & profound for us. You are toying with someone's life! I am stunned by your lies & your callous disregard for the needs of the people you are supposed to serve. I have consulted with the @NewYorkStateAG Consumer Frauds and Protection Bureau.

Because the loss of service would be life-threatening for me, you are forcing me to pay money I do not owe, so in accordance with the Consumer Frauds and Protection Bureau's advice, I am paying "under protest," & will include that information in the complaint I am submitting...

to them, & perhaps to the @NewYorkBBB as well. In my case, you have never provided the services I pay for. And you are not allowed to change a customer's service, & charge them more money, without their permission, or as with me,...

when you were clearly & explicitly DENIED permission to do so. But you did it anyway.

Shame on you.

@ThreadReaderApp
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