1. Many leaders in organizations set up designers to fail.
They hire designers without understanding their value and what must be done for them to succeed. The opportunity is a lie when the truth is designers are involved too late and with too little power to ever succeed.
2. Hiring designers only to ignore them might be the cruelest kind of design theater. It enables a CEO to say "we have a great UX team" while in reality, they reward unqualified PMs and engineers for doing most of the designing.
3. What is never said openly is projects *already* have designers who have not agreed to hand over power.
Without explicitly redistributing that power, leadership has failed. They either are incompetent for not recognizing it's their job to do this or for failing to do it.
4. It's obvious the way it should be: Engineers, PMs and Biz folks are led, from above, to give power to designers, at least enough to make it true collaboration. They'd be rewarded for it and penalized for not doing it.
When this doesn't happen, it's obvious then who to blame.
5. Even something as simple as one Dir. of Engineering, or Dir. of PM, saying "let's empower them from day 1 this time" can work wonders. It's so small a thing. The CEO or VP can be asleep at the wheel and it can still succeed. But this is all too rare. Mystifying. Infuriating.
6. The peak catch-22 absurdity is when designers are blamed for being ineffective: "Well, you didn't influence the project as much as we hoped."
How on earth could anyone be effective at working uphill, outnumbered, behind enemy lines without any cover fire?
7. This is a universal leadership problem: if the person doing the hiring is unfamiliar with the job they're hiring for, *by default* they're going to set them up to fail, unless they do the extra work to set them up to succeed.
8. Here is my checklist for a) learning if your boss is setting you up to succeed or to fail and b) what to do about it.
"Legitimate political change doesn’t come from one person, even a superpowered just person making decrees. Legitimate change comes from a broad base of popular support, things like that. We don’t know what a comic book about that would look like."
"[superheroes] can be problematic... how are they using their power?...is a story about reinforcing the status quo, or about overturning the status quo? And most popular superhero stories are always about maintaining the status quo." - Ted Chiang
"Superheroes, they supposedly stand for justice. They further the cause of justice. But they always stick to your very limited idea of what constitutes a crime, basically the government idea of what constitutes a crime." - Ted Chiang
You spend years studying, practicing, and developing deep skills to qualify for a job as an expert.
Then you discover work is often w/ people with none of your expertise but the power to ignore your field at a whim as if it didn't exist.
2. The joy of being an expert:
Your insights are needed in thousands of important places and situations and you are one of a small group of people who has the potential to make great things happen. The rewards from solving problems the way you can are rare in the working world.
3. The surprise of being an expert:
Is at first you think it's advanced knowledge that matters most, but you learn the real problem that holds progress back is mostly people who have never heard of your field or don't know the basics.
The first principle of thinking about the future is to admit we are a foolish species. We do dumb things. We get distracted easily. We repeat history. We are tribal. We are wired for hunting/gathering, not for "civilization". If you don't start here you are part of the problem.
When people talk about the future they tend to imagine we are some other species that doesn't have our staggeringly dumb track record. It's an amazing phenomenon. It's almost like futurists have never studied history, much less the history of people talking about the future.
I really am all for progress, and finding ways to be optimistic, but it must be rooted in reality and an honest appraisal of human nature if there is any hope of achieving it.
1. In the debate over the best communication tool, like Slack or email, what's missing is consideration of org culture. Tools rarely change culture, but culture always changes tools.
The trap is changing tools is less scary for managers than learning how to change culture.
2. Managers can't help but want tools that make their job easier. As much as they might say "this will help our team" unless they're doing user research to understand how their team actually works, they are heavily biased towards their own needs and experiences.
3. Often the worst abusers of "the spirit of the tool" are managers. Who writes the worst emails? Who clearly skims messages when replying? Who swoops in ignoring context to drop decision bombs and fly away? Managers.
Behavior modeling tells us what leaders do, others copy.