Thread by @MatiosTV

CUSTOMER SERVICE IN 2021 USED TO MEAN “Hey sorry there’s a delay, but we’re in a pandemic as you know, so I know you’re not going any where any way. So chill. U get when u get.”

@GrantSSC COACH ON THE OTHER HAND PERSONALLY DRAFTS A MESSAGE 2 HIS CUSTOMERS 2

1) APOLOGIZE

2. IDENTIFY THE PROBLEM - defect in coating

3. DESCRIBE OUTCOME of PROBLEM - stopped shipping, stopped coating, stopped delivering*

4. DESCRIBE MECHANISM OF PROBLEM - bubbles r caused by emissions from the machine operation lmao TALK ABOUT TEMPORAL EMERGENCE O SHIT LOL

5. (MY FAVORITE ONE) Tinker til problem is solved o look ‘tis better than ever. IF ONLY THERE WAS A NAME FOR BENEFITING FROM VARIATION INSTEAD OF BEING FUCKED BY IT - Not only was their process and art, COACH also tells his competition “if u wanna compete here” @jaffer_ali1

6. UPDATE ON CHANGES - THE DELAY IS HAPPENING REGARDLESS. Nothing any one can do. COACH doesn’t say this. COACH says foundry is working thru the weekend. For our friends over seas we live in Actual America so this shit cost money cuz mfs work weekends here becuz we believe in 🦅

7. OBJECTIVE, ACTIONABLE FEEDBACK TO THE TEAM - You won’t know this unless you’re in there trembling cuz ur afraid of heights, but COACH not only made a promise 2 customer about delivery but he told us he’s proud of the work we do and can count on us. This made my heart warm.

8. PROVIDES EVIDENCE - now I know I talk shit about empiricism, but it’s rly about empirical philosophy. I fucking Love logistics —WHAT THE MEDEVAL MFS CALLED RECKONING (AS IN COMPUTATION) AKA ARITHMETIC OF BUSINESS**—THIS IS ALL REALITY. And not fake reality. Reality reality

A PICTURE, WHERE ALL THE PROPOSITIONS HE PUTS FORTH SUPPORT THE INEVITABLE CONCLUSION: SHIT IS WILD BUT U ALREADY KNOW ITS HANDLED

*it gets worse actually, we’re not lifting/progressing
**The Arithmetic of Medieval Universities by Dorothy V. Schrader cc @kausch lmao