Thread by @shinjini9

Not so poetic (in fact one at all!) but here is a thread on my ordeal over last few days. Pl read n share this thread on #COVID19 #testing #healthtec and #bureaucracy . Its sad and if it could happen to me, it cld happen to anyone. You know that feeling when someone calls (1/9)

https://twitter.com/Soni_Razdan/status/1381150890522931200

on ur cell frm the next room. It was my son n sure enough he was sick. High fever, backache. I quickly called the app company we’ve been using for Covid testing. Its called Klinik app n with a paranoid husband, travel n mom, we’ve done 20+ tests with ‘em. Many reminders (2/9)

later, by 8 pm, samples were collected frm me, Mom, Dad n son. We put Covid protocols in place n gave leave to all help etc. By night, he was throwing up and I had no choice but to attend to him. In all previous cases of using testing, v got our ‘negative’ reports in 18 hrs(3/9)

But this time, v had requested urgency because he was symptomatic n Mom is immune compromised. But results were not uploaded even after 24 hrs. It became desperate, because by now, I also had to isolate myself, leaving Mom/Dad to fend for themselves. Husband was in (4/9)

Kolkata n did not fly back, waiting for results. Next mrng again, no results. To cut it short, its now been 72 hrs since v booked tests n v dont have results. V investigated the process. Turns out Klinik app collects samples n gives to labs. Ours went to UDC Diagnostic Lab (5/9)

I have called the online no of the lab repeatedly, but no one picks up. No one at Klinik app picks up. I got a Mum doctor to explain process to me. He suspected because the lab was in Navi Mumbai, they may not b releasing the report. He has checked on ICMR site n found(6/9)

two samples against my name (me and Mom) with results showing as pending. No one knows what actually happened. Luckily, my son is recovering n the rest of us r not sick. Ash is boarding flight from Kolkata b’coz just in case Mumbai locks down frm tom! And v will get (7/9)

Fresh tests done. But I m shaken because we so trust the process. We pay whatever is asked, believe the negative reports, hope that if there is a positive sample, someone will pick it up frm the lab and call...etc etc. Looks like that may not be the case. If any of u know(8/9)

Founders/owners of Klinik app/UDC Lab, pl connect me. I found some VC circle article on their funding, but not the founders. Also i did not have the time. Healthtech is a rising sector but needs to build trust. Hope this shitty experience v had will help improve something(9/9)

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