Thread by @kunalsuri

Dear @lufthansa team, before starting this tweet thread, I would like to say that in general I like your services and company. However, I am writing this message as it might help your tech team to solve this (still open) issue and may help other passengers to avoid stress (1/N).

I tried to book flights from Paris to Izmir, TR for mid-July 2021 and it kept getting cancelled. Given the #COVID19 situation and so many random dynamics, I thought that I did some mistake at my end (2/N).

To understand the problem, I called #Lufthansa service support, Lufthansa Tech support, @SunExpress France, #SunExpress Turkey number (and even my #AMEX support as I could see the amount being held in my #AMEX account) (3/N).

#Problem: Specific timeslot flights (Paris to Izmir) are getting canceled just after entering all the data and payment details for completing the booking (NO ticket number is being issued). An automated email is generated requesting that I contact the Service Support people (4/N)

#Solution: [I am not aware of the software architecture of Lufthansa webservices] In my opinion it seems like that the database (DB) of Lufthansa is not in sync with the DB of the SunExpress (i.e., some flights shown in Lufthansa website do not exist in SunExpress) (5/N).

Thus, once the request is sent from @lufthansa webserver to @SunExpress, the webserver at @SunExpress sends a cancellation response. I think you can do more detailed root cause analysis and then update and sync your DB (6/N).

The issue is also that @Google #googleflights and other websites are picking up the data from Lufthansa and showing the same details/ Price. Thus, it is very confusing to understand for a customer what the issue may be! (7/N)

I spent quite some time to do this technical root cause analysis over the long weekend here in #France and I hope this helps. In the end, looking at the flights in the @SunExpress and similar slots in @lufthansa, I was able to book my tickets 😊(8/N) & (N=8).

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