Thread by @KenyasOmbudsman

Deceased Employee Benefits Paid after 23 Years’ Wait
The family of a deceased Postal Corporation of Kenya (PCK) employee finally received benefits due to them after a 23 year–wait

in a case of inordinate delay by the PCK to submit the necessary forms to the Telposta Pensions Scheme (TPS) to facilitate processing of the benefits.

According to Mr. Richard Okoth, his late father John Okoth died in 1999 while in service having worked for the PCK for nineteen years.

Upon his death, they made a follow up with the TPS for the father’s benefits but the benefits could not be processed as PCK had not forwarded the necessary forms required by the fund to facilitate the processing.

Having made several follow-ups and even submitting fresh documents to PCK, the Corporation failed to submit the documents to TPF prompting the Trust Secretary to write officially to the Post Master General to have the documents submitted.

“We have not received your response on the matter and the beneficiaries have been following the matter from the Scheme offices.

Kindly to enable the Scheme process the benefits to alleviate the beneficiaries from suffering further, please urgently submit duly completed forms,” read the letter from the TPS Administrator on 28th January 2019.

The PCK still failed to submit the documents as requested prompting Mr. Okoth to lodge a complaint with the Office of the Directorate of Public Prosecution (ODPP) on 29th August 2020 to have the delay and unfair treatment in processing the death benefits investigated.

The ODPP having reviewed the complaint forwarded it to the Commission to investigate the issue as it was within the mandate of the Ombudsman of investigating administrative injustice.

The Commission by a way of inquiry took up the matter with the Post Master General in January 2021 which led to the submission of the required documents to the TPS.

The TPS in a letter to the beneficiaries confirmed payment of benefits amounting to Kshs. 1,098,742. Mr. Okoth in an email to the Commission confirmed receipt of the money.

@threadreaderapp unroll.