Back to the office, hybrid or fully remote?

I spoke to 1,000+ companies over the last 6 months to find out more about their plans

This is what I learned

[ a thread ] 💻🏠🌍
🏢 HQ’s are finished: companies will cut their commercial office space by 50-70%

The will allow every worker to work from home 2-4 days a week, and come into the office 1-2 days a week
🌍 Fully distributed: ~30% of the companies we talk to are getting rid of the office entirely and going remote-first

Companies doing this have seen their workers decentralize rapidly, leaving expensive cities to be closer to family
⭐ Access talent: The first reason they are going remote-first is simple – it lets them hire more talented people

Rather than hiring the best person in a 30-mile radius of the office, they can hire the best person in the world for every role
💰 Cut costs: The second reason they are going remote-first is because it lets them be far more cost-efficient

Rather than spending $20,000 / worker / year on office space they can provide the best remote setup on the planet for $2,000 / worker / year
📈 Remote burnout: The productivity inside the companies we’ve spoken to has gone through the roof

Their biggest concern is that workers burnout because they are working too hard

They are actively exploring ways to combat this
✈️ Remote onsites: 60%+ of companies we talk to are already thinking about ways to use time together physically to improve culture

The most popular we hear is flying the team into remote locations for ~week. Portugal, Spain, Puerto Rico seem to be the most popular
💃 Personal choice: the smartest people I know personally are all planning to work remotely this decade

The most exciting companies I know personally all plan to hire remotely this decade

~90% of the workforces we’ve spoken to never want to be in an office again full-time
🚨 Async by default: is the thing that organizations are struggling with most

The majority of companies have replicated the office remotely and it is causing strains that are beginning to show
🤕 Personal injury: These are exploding. Companies haven’t moved quickly enough to prevent them and back, neck and repetitive strain injuries are becoming a huge problem

Expect this to remedy this quickly by providing better, ergonomic equipment to workers
🌐 Universal problems: doesn’t matter the size of the organization, every company is dealing with the same thing

We spoke to early-stage companies, publicly listed tech companies, through to legacy incumbents with hundreds of thousands of employees

All will be more remote
🏭 Pollution reduction: many companies we’ve spoken to care massively about the environmental impact that eradicating the office – and the commute – will have

108 million tons of Co2 less every year
❤️ Quality of life: even more importantly companies are realizing that they don’t need to expect workers to waste 2 hours a day commuting to sit in an office chair for 8 hour

Almost every company we talk to believes that their workers will be happier as a result of remote work
😨 Remote pressure: a few companies we’ve spoken to have decided to be more remote than they initially intended because their competitors already did it

There is a fear inside companies that if they don’t go remote they will lose their best people to their competitors
👻 Remote fear: most companies aren’t scared about the quality of work that will be produced

They are scared about intangible things they can’t measure ‘quality of communication’ && ‘collaboration in person’ && ‘water cooler chat’

Many have realized these were excuses
🚀 Output over time: the measure of performance in the office is how much time you spend sat in your seat

The measure of performance while working remotely has to become output. Tools that enable this to be tracked more accurately are something we are asked for a lot
✍️ Written over spoken: documentation is the unspoken superpower of remote teams. The most successful team members remotely will be great writers

Companies are searching for ways to do this more effectively. Tools that enable others to write better will explode
👨‍💼 Flattened orgs: middle management is in trouble, an unnecessary bottlenecks which serve no tangible purpose inside async organizations

Companies need coaching and facilitators to maximize organizational effectiveness
🎟️ Company Resorts: Several companies are thinking about creating resort like compounds where work happens in person

Expect these to be built in incredible locations and focussed on providing the best on-site experience possible
👩‍⚖️ Remote Laws: Many companies are beginning to operate under the assumption that the choice to work remotely will become a legal right

This will give workers the option to choose where they work, and many companies are acting before they are forced
🛑 Meeting Death: Wasting 2 hours traveling to a meeting will end. The benefits of in-person are eroded by the benefits of not traveling

Conferences and quarterly networking events will become more important for cultivating in-person relationships
🎳 Internal community: Team cohesion and company culture isn’t impossible remotely – but it’s very different

In the same way companies are finally realizing the power of community externally – internal community may become even more important to a companies success
Why are these companies talking to me?

FirstbaseHQ.com

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More from @chris_herd

8 Jun
Remote work is about access to opportunity

I’m from a small city in Scotland. Never stepped foot in SF. Likely never have to

No longer an obstacle to success 🔥
I still live in that city in Scotland

At no other time in history would I be able to do what I’m doing from this location

Remote work will do this for millions of other people globally as well ❤️
I can stay closer to family and friends

My daughters can grow up near their grandparents

Remote work is the most important quality of life improvement in at least a generation
Read 4 tweets
8 Jun
the benefits of in-person meetings aren't going to be as big as some people remember and the time they waste getting there will lead to massive resentment
this will lead to people questioning WTF they are doing traveling 2H to and back from a meeting that is 30 minutes long

flying overnight for a 30-minute meeting? finished

some people think there will be a pullback to the norm

but that assumes both parties want this

they won't
"well that's the price we pay for collaboration"

you mean that thing that has continued remotely during a global pandemic, which everyone was forced into overnight with no processes in place to make it work?
Read 15 tweets
6 Jun
If it’s ‘entitlement’ for 95%+ of people who never want to work in an office again full-time to want remote work going forward

How would you describe the less than 5% of people who want the return to the office trying to force it on everyone?
Workers everywhere have fought to keep companies alive during a global pandemic in the most difficult circumstances imaginable

During it, they discovered a higher quality of life they prefer

The know their job can be done remotely – they did it!

Good luck walking that back
Remote work doesn’t mean work from home

It means work from wherever you do your best work

If that’s an office – great! Enjoy the office

Nobody will force you to work from home but they want to force people into the office in the name of ‘collaboration’
Read 6 tweets
3 Jun
Several tech giants will be disrupted by remote work

What happened to companies that didn't adopt computers? Implement Software? Embrace the internet

Same thing happens to companies that don't embrace remote work

theverge.com/2021/6/2/22465…
.@pmarca wrote "why software is eating the world" a decade ago

Companies are about to be eaten by remote work

9 in 10 people never want to work in an office again full-time. Full-time office companies face the biggest exodus of talent in history

bloomberg.com/news/articles/…
This is a replay of eCommerce vs. physical stores

Physical retail is no longer economically viable because eCommerce is more convenient, cheaper, and it offers far more flexibility, control, and choice.

Virtual-first companies crush office-first companies
Read 12 tweets
1 Jun
7 reasons why Remote Work will lead to a higher quality of life for millions of people

[ a thread ]💻🏠🌍
❤️ Closer Relationships: The office leads to shallow superficial relationships that lack depth & breadth with inane interactions to pad out 8H days

More time with the people you care about most allows you to forge deeper bonds and have the human connection 'social animals' need
⚖️ Diversity Equality Inclusion: Whether you're a single parent, caring for another person, or have a health condition or impairment that makes the office impossible, access to opportunity should be universal

Few things are as important as remote work to help ensure that it is
Read 8 tweets
21 May
The last 15 months have been the biggest workplace experiment in history

A few predictions on what will happen as things start to go 'back to normal'

[ a thread ] 💻🏠🌍
🏢 HQ’s are finished: companies will cut their commercial office space by 50-70%

The will allow every worker to work from home 2-4 days a week, and come into the office 1-2 days a week
🌍 Fully distributed: ~30% of the companies we talk to are getting rid of the office entirely and going remote-first

Companies doing this have seen their workers decentralize rapidly, leaving expensive cities to be closer to family
Read 23 tweets

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