Thread by @nsaikia

This will likely be long thread about an attempt my brother and I made to open one SB account each at @AxisBank.

It's been messy and we require assistance — if anyone knows who at the bank can address this, please let me know.

Here's what's happened:

To open SB accounts, we downloaded the ac opening form from the Axis Bank website & filled it up. We shared the soft copies of both our forms with Mr M via WhatsApp.

He said he needed live photos of our original docs and of us, & some papers to be signed instead of that form.

Mr M said the form we had filled couldn't be used & he had to fill info directly into the Axis Bank system.

We had asked him to share whatever needed to be signed on WhatsApp before he came to our home with a colleague whose name we don't know, & he shared 1 page for each of us.

When Mr M reached, he gave each of us a Welcome Kit with debit card & asked us to sign 3 sheets of paper each. We took photos of the signed pages.

Mr M did not take the hard copy we'd filled. We thought he'd extract info from the soft copy we'd shared for Axis Bank's records.

Some time after Mr M left our home, I received a mail seemingly from Axis Bank. I didn't think too much of it as it was to the address I'd written on the form which I had only shared with Axis Bank employees. I assumed that it was part of their account opening process although >

> I was concerned as the address it came from was not an axisbank.com address. I therefore asked @AxisBankSupport to check if it had actually come from the bank. Today, they informed me it's not authentic.

My brother had not got such a mail then but got one today.

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Back to 21st June when Mr M visited:

We were told the pages we needed to sign were to open SB accounts. This was hurried to minimise time spent interacting due to CoVID-19 fears. So, we could not carefully read the 2 extra sheets Mr M gave us to sign on the spot—we looked later.

At night, we noticed 1 of page in each set of papers we signed mentions PPF acs. This was irrelevant to us as we did not apply to open PPF accounts. We therefore asked Mr M to cross out the PPF section & send us a photo of the page for each of us with that section struck out.

Mr M said he would do so but did not, and then said if it's struck out, the forms world be rejected. We asked him to send us a mail confirming the information he gave us. We've not received any mail from him.

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Mr M aside — and all of this has been happening over the week...>

We also contacted Mr V at the branch explaining the situation. We said that we had not seen our completed forms, and we did not know what details have been filled in Axis Bank's records regarding our accounts.

We therefore asked for the following three things:

1. Confirmation from Axis Bank that only a savings account is being opened for each of us. 

2. For Axis Bank to keep on record that the part of the page we were asked to sign for PPF accounts is blank merely because it is not relevant to the opening of Savings Bank accounts. >

(We already each have a PPF account each at other banks, & we did not want to open any PPF ac at Axis Bank.)

3. A copy of each of our completed ac opening forms to be sent to us by email along with all the details entered into Axis Bank records pertaining to us & our acs.

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We also contacted the Nodal Officer of Axis Bank, regarding the issue, who seems to have passed on our concerns to the Principal Nodal Officer who told each of us — a few hours apart — that a service request had been opened and, minutes later, that our eMail IDs weren't regd.

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Meanwhile, Mr V did ultimately eMail us some papers, a fraction of what we had asked for.

We were appalled and have asked @AxisBank, Nodal Officers and the branch, not to process our application as we do not want these SB acs due to how the bank has handled matters.

My mail:

We've issued STOP CHEQUE instructions to the relevant banks from which funds were to be taken to open savings acs at @AxisBank, & we've told Axis Bank not to process our applications.

We would like to close this with a confirmation of application withdrawal from Axis Bank.

We have no idea how to go about formally closing the chapter, and would appreciate it if anyone knows and could share the info.

Also, @AxisBankSupport: if you could read this thread and arrange to have the chapter closed, it would be helpful.

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