"We just need to make this feature..." 🔥
✋Have you talked to your users?✋
User interviews have helped shape @typedreamHQ by:
- invalidating assumptions
- show new directions we never thought of!
ycombinator.com/library/6g-how…
🧵 A thread: What to ask during user interviews 👇
✋Have you talked to your users?✋
User interviews have helped shape @typedreamHQ by:
- invalidating assumptions
- show new directions we never thought of!
ycombinator.com/library/6g-how…
🧵 A thread: What to ask during user interviews 👇
Question 1: What is the hardest part about doing the thing that you're trying to solve?
Example 👀:
The problem we're trying to solve:
Website building is hard/intimidating
Question to ask:
"What is the hardest part about building a website from your experience?"
Example 👀:
The problem we're trying to solve:
Website building is hard/intimidating
Question to ask:
"What is the hardest part about building a website from your experience?"
Question 2: Tell me about the last time that you encountered this problem.
This avoids talking about hypotheticals by asking them to tell a story about a real experience that they had. You're also trying to find the context around this problem.
This avoids talking about hypotheticals by asking them to tell a story about a real experience that they had. You're also trying to find the context around this problem.
https://twitter.com/putrikarunian/status/1415761344515641344?s=20
Question 3: Why was this hard?
We want to identify the exact problem that's making the experience hard
Example:
I used Webflow a month ago to build a landing page, it was time-consuming & hard to use
Hard because: I don't understand the customization and need to learn it first
We want to identify the exact problem that's making the experience hard
Example:
I used Webflow a month ago to build a landing page, it was time-consuming & hard to use
Hard because: I don't understand the customization and need to learn it first
Question 4: What, if anything, have you done to try to solve this problem?
If they don't already try to find potential solutions to their problem, it's possible that the problem is not burning enough! 🔥
From here we can also find out about competing solutions out there.
If they don't already try to find potential solutions to their problem, it's possible that the problem is not burning enough! 🔥
From here we can also find out about competing solutions out there.
Question 5: What don't you love about the solutions that you've already tried?
Note: it is NOT "What features would you want from this product"
This question targets what problems they had with existing solutions that they tried.
Example 👇
Note: it is NOT "What features would you want from this product"
This question targets what problems they had with existing solutions that they tried.
Example 👇
https://twitter.com/putrikarunian/status/1415761345383829504?s=20
Example for Question 5: 🤓
People building sites on Notion might notice that their pages are slow and they tried Super/Potion.
This question helps us understand what's lacking from these solutions and what features to build that address/avoid those issues
People building sites on Notion might notice that their pages are slow and they tried Super/Potion.
This question helps us understand what's lacking from these solutions and what features to build that address/avoid those issues
We're getting ready for User Interviews Round #2 with @typedreamHQ!
If anyone has done user interviews, would love to hear your thoughts and experience on it!
#buildinpublic #nocode #techtwitter #userexperience
If anyone has done user interviews, would love to hear your thoughts and experience on it!
#buildinpublic #nocode #techtwitter #userexperience
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