Dear @KiwibankNZ
As a foundation customer & a business owner I need to know when your IT department is going to UNBLOCK your international customers like me from accessing our own accounts & our funds
You haven't tweeted in days & I still can't access my accounts a WEEK later
As a foundation customer & a business owner I need to know when your IT department is going to UNBLOCK your international customers like me from accessing our own accounts & our funds
You haven't tweeted in days & I still can't access my accounts a WEEK later
That means:
1. I can't access account balances
2. I can't transfer money between accounts
3. I can't pay staff
4. I can't make international money transfers
And I have ZERO word from you on when this will be fixed. Not good enough.
cc @BankombNZ
1. I can't access account balances
2. I can't transfer money between accounts
3. I can't pay staff
4. I can't make international money transfers
And I have ZERO word from you on when this will be fixed. Not good enough.
cc @BankombNZ
@KiwibankNZ persistently claim to customers that service is "intermittent". This is demonstrably false. Service is down 24/7. Their own website (per screenshot at the top of this thread) proves it's because KiwiBank IT staff have configured CloudFlare to block international TLD's
Yet they will not admit that this is what they have done, even as their own website tells everyone that it is what they have done.
I demand to know when the restrictions on international customers will be lifted and when we will again have access to manage our own accounts.
I demand to know when the restrictions on international customers will be lifted and when we will again have access to manage our own accounts.
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