Funny thing is that I both agree some people are really good at certain things
AND I also believe that certain environments are conducive to elevating everyone such that one person being really good at something doesn’t mean much (though it is helpful)
The difference boils down to predominantly team oriented views of our work vs individual oriented views.
If you got all the best ppl at doing X in the world together and put them in a room… the differences would be minimal
In their org they are…. 2/n
Much better than everyone at X. They might even be 10x at it. If you leave them alone to do X they will outperform everyone at X.
But in a team setting, you’ll also need to do Y and Z. And A, B, and C.
Being 10x at X doesn’t mean much. 3/n
The core of this ongoing debate is actually a clash between perspectives:
between 1) the individual can he a lot better at X and that matters VS 2) that may be true but it doesn’t really matter (and holding the idea over people might actually hurt)
4/end
• • •
Missing some Tweet in this thread? You can try to
force a refresh
1) PMs and designers focus on the "next thing" 2) Developers work on the "current project"
What's wrong with this?
Outcomes suffer, even if it feels more efficient.
Why ...?
2/n While seemingly more efficient -- it causes problems:
1) information loss 2) "resetting costs" during transfer of knowledge 2) distances developer from "the problem" 3) higher work in progress (WIP), less flow 4) split focus for PMs/designer
So...
3/n When thinking about starting together, teams get a little paralyzed because they somehow can't imagine all focusing on research/discovery
You have...
A: The status quo
B: How they imagine starting together
C: How it happens in practice
But there's one huge trap that I see teams fall into.
Start with the Why not the Way
Visualizing work is not the goal. ___ is the goal.
What do I mean?
1/n: Imagine if you emptied out all of your messy drawers just for fun. Well..
2/n: You would have succeeded in making a big mess and reminding yourself how messy you are, and how much you like collecting old subway cards, but you wouldn't have really achieved anything.
Now say you....
3/n: Started by committing to a powerful mission of making it easier to find things. You spend valuable time every day checking multiple drawers.
Or committing to a more public display of keepsakes and caring for your things better?
was asked recently how I would go about "benchmarking self-service analytics performance".
Some thoughts:
1/n: You can't *just* look at the experience of the end-user. There are many humans involved in making self-service work. Their experience matters.
2/n: A great example is telemetry/instrumentation.
Someone has to figure out how to capture that data. What is the developer's instrumentation experience? What is the experience of deciding which events to track? How fragile is the process?
That's part of performance.
3/n: You can't measure performance by focusing solely on accessibility to the data or insights. Or even the timeliness of the data.
At the end of the day the goal is better decisions and business outcomes.
Is stop trying to optimize for developers "being busy"
...prepping work to give them
...doing small group discovery upstream from their work
..."topping up" every sprint (or quarter, or whatever)
The hardest part? ... 1/n
...often the push to keep people "loaded up" comes from the engineering org itself. People want to feel useful. People want to have something to do
Output is rewarded.
If there is "no work", that is the product managers fault. People get grumpy
So how do you address this? 2/n
For many teams, it may mean having a list of small things people are passionate about. Things that preserve optionality, and that are relatively quick and low risk
When you need slack, you can draw from this list
This helps for the ppl who don't care for doing discovery
3/n