Controls are so lax, *and expected to be so lax*, that any punishment of such behavior will be a trolley problem of punishing some “genuinely unaware of managed trades” or inciting trading by controllers.

The less clarity and focus on Core Values, the more trolley problems later
Almost all “enforcement trolley problems” are downstream a lack of clarity in boundaries and/or low frequency of a violation to be caught

We want frequent controls to ensure the likelihood that large violations are malicious, thus more moral to prosecute.
Instead, allowing the risk of large violations by “genuinely honest but distracted” people (or who interpreted a grey area differently) makes it harder morally to prosecute violations: a vicious circle (less prosecution → less common knowledge of rules → more violations).
Example: if a manager is clear on what he wants, then giving feedback is easier.

If instead he’s not clear, and waits two weeks to give feedback to an employee who misunderstood, he’ll feel ashamed to give feedback and won’t do it, allowing the misunderstanding to grow larger.

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More from @DellAnnaLuca

21 Sep
A good exercise is to imagine optimizing information flows in your organization not for passively accepted requests but for actively accepted ones.

(passively accepted: when someone making a request isn’t made aware that, in fact, he won’t get what he asked within specs)
A very common example: a top manager asks all supervisors to communicate change X to their teams. Supervisors know they can’t do X or can’t communicate X as desired (because of some valid reason the top manager might not be aware of) but silently sit in the meeting until the end
Interestingly, the above will be seen as a trust violation by the managers (“you didn’t do what you promised”) but probably not by the supervisors (“you asked me something I couldn’t do [because of a lack of resources / problem Y / etc]”).
Read 4 tweets
20 Sep
As I continue in the discussion below, 80/20 is not just about “getting more for your buck” but also minimizing impact of negative variance.

Let me make two examples.
Imagine that, while working on a work project of yours, you need to make an extra work trip.

If you’re working on your biggest client (the 20% that brings the 80%), no big deal: the project is still well worth it.

Not true for an extra work trip on a bad client.
Moreover, you’re more likely to know the opportunities and risks of working with your best client than with your worst ones

Even if the engagements with both have the same face profitability, the one with your best client has more upside and less downside

Same for known friends
Read 4 tweets
11 Sep
WHY IT'S WRONG TO MAKE ANALOGIES WITH ANTIBIOTIC RESISTANCE RE: COVID, AND WHY VACCINES DON'T CREATE VARIANTS

The principle:
- antibiotics & vaccine select for variants but don't create them; what creates them is transmission

This matters because…

(short thread)
2/ Antibiotics are used after symptoms, where millions of viruses are already in the body, and some can *already have mutated* to escape the antibiotic (and thus get selected), whereas vaccines are already there before the virus that got in can reproduce
3/ Also, drugs are more specific in the enzymes or proteins that they can attack, whereas vaccines lead to many times of antibodies, casting a wider net.
Read 4 tweets
7 Sep
By this reasoning, everyone supporting seatbelts being mandatory also supports policemen beating who doesn’t wear them?

I don’t like vaxxports either, but the reasoning below is BS. Most people who support mandates also condemn dishumane treatment.

1/3

2/ I want policemen who abuse their powers to be fired, and reasonings such as the above get into the way of that, seeming to imply that laws define humanity – a very dangerous premise.

But humanity isn’t determined by rules; it’s what happens regardless of the rules.
3/ Reasonings such as the above are divisive, focusing on partisanship & putting values eg humanity on the sidelines.

That only brings more dishumane behavior.
Read 4 tweets
20 Aug
I hate the usual advice of sandwiching feedback (say something good, then something bad, then something good). It created a generation of people who think they are good at giving feedback just because they're sandwiching it – with terrible results

Here is some better advice

1/N
First of all, avoid sandwiching.

If people know about it, the moment they hear you say something good, they'll roll their eyes, think "here comes the bad part", and disconnect.

This is bad:
- it prevents listening
- they don't trust the "good part,” thus not getting motivated
Second advice: BE SPECIFIC.

Generic feedback, such as "your presentation was boring", gets taken personally thus ignored.

Instead, specific feedback, such as "there was too much text in your presentation", has more chances of being listened to.
Read 10 tweets
10 Aug
A good question I received today. Let's assume that "COVID is there to stay" and "the vaccination campaign completed" but "there's still breakthrough cases."

Does it matter whether there's a lot of virus circulating (compared to little)?
In other words, would it still pay to be cautious? (Not talking about lockdowns, of course, but about wearing masks on public transport and similar measures.)
My intuition would be: it matters, because
- fewer cases → fewer hospitalizations (and deaths), even if hospitalization rates are low
- fewer cases → lower risk of variants
- lower viral load → better outcomes after infection

But I'd love to learn more about the topic.
Read 5 tweets

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