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25 Oct, 4 tweets, 2 min read
.@dcfireems were just dispatched to Metro Center to handle "smoke on the tracks".
UPDATE: ROCC reporting to @dcfireems via radio that a light fixture is burning above Track 1 lower level of Metro Center. Rail traffic stopped on both Track 1 and Track 2. Power still energized.
UPDATE 2: This is from Metro -- Orange/Silver/Blue Line Delay: Train service suspended between McPherson Square and Smithsonian due to fire department activity at Metro Center. Shuttle buses requested.
UPDATE 3: Radio traffic indicates @dcfireems has downscaled its operation & is standing by with 2 units as Metro deals with the smoking light fixture. Orange/Silver/Blue Line traffic still unable to enter Metro Center lower level on either track.

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More from @STATter911

Dave Statter Profile picture
26 Oct
(1) Amid its current crisis you'd hope Metro is being vigilant on other safety issues. Radio traffic during the smoking Metro Center light fixture yesterday provides doubt. It indicates Metro sent a passenger filled train to do a smoke inspection. And that's not all. (more) Image
(2) LISTEN: At 6:42 pm the controller asked the operator of Train 905 -- then at Metro Center -- if they saw smoke. 905 saw none. 905 was then told to do a track inspection looking for smoke between Metro Center & McPherson. No order was given to off-load passengers. (more)
(3) Train 905 (Orange Line to Vienna) arrived at McPherson & reported no smoke. No big deal. Right? Sorry, but this is the type of action by Metro's Rail Operations Control Center (ROCC) that previously trapped, injured & even killed passengers. It's not supposed to occur. (more) Image
Read 11 tweets
Dave Statter Profile picture
22 Oct
Breaking: @dcfireems on the scene at Gallery Place with train stopped about 200 feet into the tunnel on tack 2. Lots of passengers have been calling 911.
@dcfireems UPDATE: Initial report to be 3000 series cars. Possibly as many 100 people on board. Described as a train malfunction & not a fire.
UPDATE 2: Both Metro & @dcfireems say that passengers are self-evacuating & in the track bed. This is happening before there was clear confirmation of power down. Potentially dangerous situation.
Read 4 tweets
Dave Statter Profile picture
23 Jul
(1) UPDATE: @SafeDC has now issued a statement where he provides support for @OUC_DC's Cleo Subido. It took a while to get here (I'll explain). But despite calling her "Director", Subido is still "Interim Director" with no answer on when or if she will be nominated. (more) Image
(2) I reached out to @SafeDC Tuesday when I saw no support for Subido mentioned in a Monday statement about her blunt & tough email to staff on serious 911 issues. In Wednesday's response every question was answered except the first, about his support for Subido. (more) ImageImage
(3) When I tweeted this about the 2nd statement with no Subido love on Thursday, I received an 11:30 am call from Communications Director Olivia Walton Dedner. She apologized & said the failure to answer was her oversight & not to read anything into it.
Read 4 tweets
Dave Statter Profile picture
23 Jul
(1) DC VIOLENCE -- IMPORTANT!!: With DC in the middle of a violent crime crisis, the call for help goes first to DC 911. But 911 is in the middle of its own serious crisis. Don't just take my word. Read the words one week ago from @OUC_DC's interim director. ImageImageImageImage
(2) With the exception of @AugensteinWTOP no news media is covering DC 911's crisis where:
• 911 can't meet minimum staffing because half the work force isn't available
• Only 35% of staff vaccinated
• Part of the work force defies orders in place to better manage 911 (more) Image
(3)
• Some 911 staff routinely fail to put in a full day's work
• 911 mistakes aren't passed through the chain of command for investigation
• Staffing shortage is so bad that training staff is now assigned to answer 911 calls, impacting efforts to better train workers (more) Image
Read 6 tweets
Dave Statter Profile picture
22 Jul
(1) Do you know what's missing in @SafeDC's statement on Cleo Subido telling DC 911's staff to show up for work, ready to work & follow orders? Let me help you. Zero support for Subido or her efforts to right the ship. Read on. You'll see this likely wasn't an oversight. (more) Image
(2) I gave @SafeDC a second opportunity to voice support for Cleo Subido's efforts to deal with @OUC_DC's systemic problems. I asked for info on 7 items. The Subido support inquiry was my first question & the only one not answered. It sure makes you wonder. (more) ImageImage
(3) Compare this to @MayorBowser's unwavering support for @OUC_DC's previous director whenever reporters dared to ask about the many DC 911 problems. Remember, Karima Holmes was in charge for 5 years, allowing the problems to fester that Cleo Subido is now trying to fix. (more)
Read 16 tweets
Dave Statter Profile picture
19 Jul
(1) DC 911/311 is being audited by @ODCA_DC. The remarkable email I published today from @OUC_DC's interim director Cleo Subido does some of the heavy lifting for the auditor. For the first time, the veil is lifted & we see what's really going inside OUC. (more)
(2) The email clearly shows, despite comments to the contrary from @MayorBowser's administration, that @OUC_DC has long been in crisis. It finally has a leader--at least for now--willing to get to the root causes of why DC 911 has performed so poorly for so long. (more)
(3) I've long reported the symptoms of OUC's ailment--delayed & inaccurate dispatching, failure to answer radios, poor knowledge of DC's geography, difficulty relaying emergency info. But Cleo Subido is the first to diagnose the disease & create a real treatment plan. (more)
Read 8 tweets

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