New article in #HSR @WileyHealth by @afrakt assess the prevalence of patient administrative tasks and whether they are associated with delayed and/or foregone care. ABSTRACT: hsr.org/node/680108
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@WileyHealth @afrakt WHAT IS KNOWN: High administrative complexity is a central feature of the US health care system, with under-appreciated implications for patients. Research examining the administrative costs of health care has primarily focused on clinicians and provider organizations.
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@WileyHealth @afrakt Compared to financial barriers to access, evidence examining nonfinancial costs has been limited and not focused specifically on patients' administrative burden.
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@WileyHealth @afrakt WHAT THIS STUDY ADDS: Using new evidence from a nationally representative survey of nonelderly adults, we find patients frequently do administrative work that can create burdens resulting delays in care and not getting needed care due to difficulties with administrative tasks
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@WileyHealth @afrakt Authors found the prevalence of delayed or foregone care due to administrative tasks is comparable to similar estimates of cost-related barriers to care.
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@WileyHealth @afrakt CONCLUSIONS: Enhancing measurement of patient administrative work and associated burdens may identify opportunities for improving quality, value, and patient experience with the US health system. FULL ARTICLE: onlinelibrary.wiley.com/doi/10.1111/14…
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