It's estimated that ~1% of the world's population eats at McDonald's every day.
McDonald's best lever to influence purchase decisions is the menu, which the $190B fast-food chain designs with many psychological hacks to boost sales.
Here are 10 of them 🧵
1/ In the mid-2010s, McDonald's sales were lagging. The brand turned around its fortunes with a multi-year menu & store redesign that:
◻️emphasized simplicity (speeding up avg. drive thru time from 400 secs to 350 secs)
◻️highlights signature items (pricier = higher margins)
2/ Here is McDonald's challenge: loyal customers love the classics (Big Mac, McChicken).
And they spend only 30 secs on the menu (getting them off default options is hard).
But McDonald's sells 2B+ meals a month, so influencing choices for a small % of customers boosts profits.
To guide guests (and create an unforgettable experience), the park's design is a masterclass in visual and color psychology.
Here are 14 examples 🧵
1/ The job of building the park falls on Disney's Imagineers.
There are about 1.5k of them and they use this design pyramid which focusses on visual communication, wayfinding and "making things memorable."
2/ The red "carpet"
When you enter the Magic Kingdom, the bricks are red. This was Walt Disney's way of signalling to guests that he was "rolling out the red carpet" for an unforgettable experience.