Thread by @Moneybaglives

Closed your first client?

Cool.

Let's talk about how to RETAIN a client

Here are the 10 commandments to keeping a client

//THREAD//

👇👇

Before we start

Let's make a deal

- You RT the first tweet
- I'll drop another one of these (with content you'd pay hundreds for)

Fair?

Let's go

1) Build a genuine friendship.

People mess up by trying to keep it all about business.

What are their pains, dreams, plans? You should know.

Remember:

- A service is replaceable

- A friendship is not

2) Keep a reporting system

(homage @wizofecom)

Your clients should know where they are now vs where they were before

Keep a report of their growth

Update them bi-weekly

3) Communication.

Communication is 🔑

You should be communicating with your clients daily

- What you intend for the day

- What you have done

Your clients need to understand that you're on top of it

4) Be blunt.

You’re the expert

They aren’t paying you to be a yes man.

They’re paying you for results

If you think their idea is bad?

Tell them exactly why

Then give them a solution

5) Own it all.

Your clients hate complaining and excuses

F*cked up?

Own it

They'll respect you for it

6) Keep your word

If you said you'd do something?

It must be done

Move Heaven and earth if you must.

7) The vision

Remind your clients of where they're going

If your client hit $10,000 a month? Remind them that $20,000 is next

If your client hit 1000 followers? Remind them that 2000 is next

They need to be looking forward to the next milestone

8) Results

Results are the base of a long-lasting relationship

It's great if you're friends

But if you're not providing results?

Your client won't stick around

Nobody wants to pay to get nothing in return

9) The extra-mile

If you promised X, your client expects X

What if you deliver 2x? 3x?

This will make you stand out

Almost nobody does this

People will do just enough to get paid

Want to stand out? Go the extra-mile

10) Growth

If your client sees that you're providing increasingly better results, they'll keep you around (and pay you more)

People don't like to do business with people that are stagnant.

-Grow
-Try new things
-Study your craft

It's a win-win for everybody

Final thoughts:

-You don't have to implement ALL of those

-But you must implement SOME of those

Don't be the freelancer that can't get a client for more than 1 month

You're better than that

Enjoyed this thread?

Make sure you RT the first tweet and I'll make more

Thank you for reading it

Until the next one amigo

-Moneybag 🔥