What happens
when your
family doctor
orders
LAB TESTS
for you?
Another 🧵 about the inner workings of 🇨🇦 primary care (or how the sausage gets made), and how fixing the #familydoctorshortage is not just about hiring more doctors.
Let's say you go to your doctor,
after considering your story (= reason for your visit), your past medical history,
the possible diagnoses/treatments
for the issue,
she decides to order blood work (=evidence-based medicine),
& you agree with that (=shared decision making).
She creates a LAB REQUISITION (="req")
She selects the tests that she thinks will help understand/treat/monitor the issue.
This is based on what she learned in med school, what she learned staying up to date(=Continuing Medical Education) & sometimes, a specialist's advice
She gives you the requisition, or
in COVID times,
emails it to you or
the
faxes it to the central lab intake.
You then go get the lab tests.
You need to find a lab, maybe make reappointment, maybe psych yourself up for needles.
The results come back to the doctor,
via her EMR (electronic medical record),
via a third part company (in BC = @Excelleris )
The results ...
trickle back...
Let me explain this a bit more, bc the workload from this is... significant.
One lab req = many EMR reports
A few years ago,
something happened in BC &
one lab req went from one set of results
to 3 to 7 sets of results.
Each one needs to be reviewed by the doctor in a timely fashion.
every day of the week,
including weekends,
doctors need to log into the EMR,
and check and see if new results are there
In #BCPrimaryCare, many doctors do this on VACATION, because of how much work it is, and how hard it is to find vacation coverage (=locum)
At some clinics, fellow doctors/NP's help with lab reviews.
reviewing labs ALMOST ALWAYS happens outside of clinic hours, and is part of the work not included in how primary care is currently structured.
There is no extra payment for reviewing labs, only the ~32$/visit.
Reviewing labs, in a timely fashion, is medicolegally required. And response to severely abnormal labs (="critical" results) needs to happen ASAP.
Obviously, if you need lab tests (based on your doctor's evidence-based assessment and your shared decision), then you should get them.
Equally obviously,
the work needed to review them
should be streamlined (stop the 7 versions!)
and
COUNTED AS PART OF THE ACTUAL WORK.
Primary care needs an organizing structure (=mesostructure), that can help describe problems like:
✖️the increase in # of reports for lab results,
✖️doctors checking labs on vacation
So that we can keep doctors doing the doctoring & minimize their admin tasks.
/Fin
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I am a generalist,
full-service family doctor,
working in a clinic
that provides
longitudinal primary care,
and I referred
a few patients
to specialists
this week...
-the reason they needed the appointment today
-how life is going in general
-as needed, their other medical history
after I get hear the story
do a physical exam
review old information
We may decide that we need extra advice 2/9
Sometimes it is:
to confirm the diagnosis or
change treatment or
decide on tests or imaging
consider surgery
etc
I need to formulate a specific question & summarize the patient's condition, history and preferences. I do this both on the fly & after the appointment. 3/9
Our MDs and NPs are on call for one week at a time.
Between 5pm-8am weekdays and all weekend,
we need to be ready to
support patients for
URGENT, not emergency issues
that cannot wait until the next business day
that means phone close by at all times
People call appropriately for:
e.g. sick baby with fever, to figure out does she need to go to emergency or can stay home
or
e.g. strained back shoveling snow and want to know what can do to alleviate pain
I can bill a "telehealth visit: 14x37"
~32$ for call + documentation
❗️cleaning data in your emr
❗️attending evening meetings about new fee codes &how to increase billing’s
❗️order the right amount of flu vaccine
❗️know all the non profit support services to refer your patients too in the lower mainland
❗️store &archive charts forever