Thread by @CMAgovUK

🎮 We’ve secured improvements for #Xbox online players, following concerns about #Microsoft’s use of auto-renewing subscriptions for online gaming services.

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#OnlineGaming #ConsumerProtection

We've investigated certain features of these auto-renewing subscriptions.

Specifically, how easy it was to turn off auto-renewal, whether it was clear upfront that contracts would auto-renew, and if people hadn't realised they were still paying for services they no longer used.

#Microsoft has now agreed to:

📝 provide more transparent, upfront information to help customers understand their #Xbox membership

💷 contact existing customers on recurring 12-month contracts and give them the option to end their contract and claim a pro-rata refund

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They will also:

⏰ remind existing customers who haven’t used their memberships for a long time, but are still paying, how to stop payments

💷 and ultimately stop taking further payments from those who continue to be inactive

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#ConsumerProtection #OnlineGaming

✔️ give clearer notifications of any future price rises and ensure customers know how to turn off auto-renewal if they don’t want to pay the higher price

Find out more: gov.uk/government/new…

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#OnlineGaming