Charity Majors Profile picture
Feb 3 10 tweets 3 min read
Maybe not "full transparency", but I think *lots* of engineers chafe at the level of detail they have access to, and wish they were looped in to decision-making processes much earlier.
One of the most common reasons people become managers is they want to know EVERYTHING. They are tired of feeling left out, or like information is being kept from them (true or no).

All they want is to be "in the room where it happens", every time it happens.
I mean, that's why I got in to management. 🙃👋 And it works! It scratches the itch. Everything routes through you. It feels great...for you.

But you still have a team where people feel like they have to become managers in order to be included and heard.
Not everyone wants to know everything. Not everyone has the skill to balance a firehose of context along with prioritizing and delivering their work.

But a strong team can empower those who can 👇 instead of forcing them into management or out.
Which is categorically better for everyone.

There are so many powerful engineers out there who would rather be high level ICs than managers, but their org legit does not know how to handle them. They can't conceive of leaders and strategists who are peers to directors and VPs.
As for those managers who got in to the game to be in the middle of things, there are a few different outcomes.

-- Sometimes they realize the grass was just greener. Lots of the info they didn't have access to was tedious and uninteresting, so they say good riddance and go back.
-- Sometimes they realize that while they can improve things for their own team, the broader org is firmly wedded to management being a promotion and managers as information choke points.

Maybe you can live with that, maybe not. It doesn't bode well for eng retention long term.
-- Often, spending a couple years as a manager serves to demystify the role and the flow of information. If you go back to being an IC, you are likely to feel way more chill about things because you know what's going on behind the scenes and how to get the information you need.
-- You will almost certainly have moments when you look on your manager with pity and gentle amusement, knowing what they are going through, before turning back to your laptop and putting your headphones back on.
But whether you stay in management or not, do remember that feeling of frustration at being out of the loop.

And never build a team where you personally couldn't stand to be an IC. Curiosity and big picture thinking are to be encouraged and fed, not squashed.

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More from @mipsytipsy

Jan 30
i'm only just seeing this now, but @copyconstruct knocks it out of the fucking park in this post. copyconstruct.medium.com/know-how-your-…

cindy and i have talked many times about the kind of blowback one gets for posting these kinds of things; writing it anyway takes guts, and nerves of steel.
@copyconstruct there's no shame in wanting power and influence to advance your agenda, if you're trying to fix things or improve complex situations. in fact, i think it's a moral imperative for people who care to not cede the space to those who ONLY want power and influence.
twitter is full of critics who have never written a line of production code or managed more than a pet rabbit. and that's fine.

but if you care about enacting real change more than being Right On The Internet, that means working through the vehicle of imperfect organizations.
Read 9 tweets
Jan 29
i completely agree. the more a company tends to talk about their diversity, transparency, etc, the more suspicious i get about how much they doth protest.

especially when they start conducting marketing campaigns around pay-to-play lists for "best employer" awards. 🙄
the best thing about real diversity (and real transparency) is that you don't have to THINK about it all the fucking time. it's not ✨broken✨ and in your face infuriating you with its brokenness all the time.
the most insidious thing about teams that aren't diverse is the constant cognitive and emotional load borne by those who happen to be different.

on a diverse team, people are relieved of most of that tax, and can just focus on being who they are doing what they do.
Read 4 tweets
Jan 29
by request: a long list of tell-tale symptoms and questions to help you sort out the companies who are earnestly trying (but imperfect) from the ones that are shiny on the outside, shitholes on the inside.

charity.wtf/2022/01/29/how… (add yours below)
most importantly, remember no sorting system is perfect, and you're going to take a bad swing or two at some point.

you'll know when you're a week or two in and it just doesn't feel right. trust your gut. leave the job, take another swing. you don't owe them a year of your life.
also, it doesn't have to mean the company itself is toxic or terrible or unredeemable. it might just not be a great fit for you.

it's like any other relationship. you need compatibility to be happy, but that's a deeply personal thing. what works for others may not work for you.
Read 4 tweets
Jan 27
i have a blog post pending on how to tease out the companies who are earnestly trying from those saying all the right things but rotten inside,

but i'll tackle their second question 👇 here. how do you know when it's a lost cause, or when you should persevere? 🧵
First: if it's sapping your essence over an extended period of time, just leave. You're no good to us dead.
It's worth persevering through some difficult times when you:

* believe in the mission, that the world is a better place if it succeeds
* have real power to effect change, formally or informally
* can see green shoots, or the wheels beginning to turn, however slowly
Read 9 tweets
Jan 26
*earn* is the operative word there. you can't just tell your reports it's safe; they're just going to assume you're setting traps for them.

you have to earn it by building trust and creating safety over time. they're paying attention to your actions, not your words.
and part of that means consistently giving them feedback, constructive as well as praise.

*ask* how they prefer to receive feedback. give it gently, give it timely, give with a true spirit of "trying to help each other become better". don't let things snowball into badness...
and *solicit* their feedback for you with equal vigor. solicit often, receive it gracefully, show that you heard it and are making changes.

trust is built in part by being willing to say awkward things, by showing up to discuss the hard things with care and sensitivity.
Read 4 tweets
Jan 26
if you are working at a place where you are being actively mistreated, i actually think you have a moral responsibility to leave (if you can do so).

caveats abound, of course.. it is not YOUR job to fix shitty companies, many are not fortunate enough for this to be an option, &c
but companies are out there feeling complacent about their employees and blind to their pain. i guarantee you nearly every leadership team is like "this is a great place to work" *pats self on back*

by staying, you vote with your feet and your labor for shitty companies to win.
when people start leaving and being straight up with their leadership teams about why they're leaving, it's one of the only things that can shock a company into changing course or trying to do better.
Read 7 tweets

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