Thread by @SullyandStan

7 mistakes when delivering #change

A thread 🧵

Mistake 1. We try to run before we can walk
Without strong foundations in place, an #organisation will struggle to tackle the complexity of change

👉 Focus your #strategy on a few critical priorities
👉 Ensure there is a clear link between your strategy and the outcomes teams are #delivering
👉 Learn from innovation across different industries

Mistake 2. We forget that real #change needs the whole team

To ensure success
👉 Identify and leverage your key influencers to engage people in #change
👉 Create time for learning
👉 Never tolerate bad #behaviours

Mistake 3. We forget about the #customer

Instead,
👉 Use the #customer insights and analytics to drive your change agenda
👉 Feature the #customer on the agenda of every strategy meeting
👉 Ensure everyone in the organisation

Mistake 4. We think one size fits all
👉Dont assume a standard governance framework is the best way to support #delivery
👉 Create an environment that encourages emergent #change

Mistake 5. We don't manage the flow of #work

To ensure success:
👉 Limit your work in progress - stop 'starting', instead - start finishing
👉 Face into and address pet projects
👉Focus on #delivering the most valuable #change

Mistake 6. We work in #silos
👉 Create outcome-oriented teams and incentivise them at a team level
👉 Create opportunities for #leaders across functions to work together
👉 Seek feedback and, where appropriate, act on it

Mistake 7. We focus on #delivering value at the end
Instead, we should
👉 Deliver value regularly - at least every 90-days
👉 Build the financial benefits of continuous improvement into the business plan
👉 Measure trends rather than targets

Do you or your #business need help to overcome these mistakes when delivering change?
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