John Cutler Profile picture
Jun 3 7 tweets 5 min read
Some end of the week analytics/data thoughts from my work at @Amplitude_HQ with amazing customers and future customers

1/n Without usable data, all bets are off
2/n Even with amazing decision domain chops, and analytics chops .... if these people can't collaborate all bets are off

@Amplitude_HQ #Analytics
3/n You can't silo the people with awareness of the decision domain -- the product surface area, product logic, the business environment, product decisions -- from the people involved in the collection of data.

If you do, the data will not be useful

@Amplitude_HQ #Analytics
4/n If the mechanics of querying and visualization are a specialized and a precious commodity -- it will impact the ability to collaborate. Which then impacts everything.

@Amplitude_HQ #Analytics
5/n If decision velocity is slow, no amount of perfection when it comes to decision quality will matter.

@Amplitude_HQ #Analytics
6/n You can have the best decision makers and best insights in the world.... but if you can't act and/or your feedback loops are too long .... all bets are off.

@Amplitude_HQ #Analytics
7/end Why does this matter?

Analytics is often framed in terms of:
* answering questions
* informing decisions
* magic metrics

But if we think of product DOING, you have a lot more going on. Analytics is part of a bigger ACTING and LEARNING loop.

@Amplitude_HQ #Analytics

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More from @johncutlefish

May 30
There are some things that are *much easier* to learn before building something

And some things that are almost impossible to learn until someone is using a product/thing

the trick is knowing the difference

What heuristics do you use?
some I use

in B2B, when it comes to making an existing "job" easier, more efficient, less error-prone, etc. it is fairly easy (with the right methods) to map out the inputs/outputs/goals of that job in a solution agnostic way. No need to builds something to figure that out
...much harder is predicting a "new" future. There is no status quo. I'm reminding of how many kitchen gizmos I've purchased that were incredibly well designed, and had all the features but they just didn't "sync" well with my lifestyle/energy

"easy to clean" was too much work
Read 6 tweets
May 5
Now that OKRs are a checkbox item in many digital transformation efforts, I wanted to share some observations from working with customers/future customers at @Amplitude_HQ

1/n: You can't OKR your way into a strategy. OKRs aren't a strategy. They "deploy" a strategy
2/n

You can't OKR your way into contextual awareness.

OKRs are a time-bound goal setting framework. Not a framework for surfacing assumptions, beliefs, hypotheses, etc.

They are an *output* of those things. Not an input. Image
3/n

It is very important to distinguish between "persistent models" and time-based goals. They are complimentary, however. One creates the foundation for the other.

So many teams are tacking OKRs on to roadmap items, vs. *starting* with a sense of what is important. Image
Read 9 tweets
Apr 29
let's talk about "dependencies"

when a leader talks about a "lack of ownership" or "too much consensus", I immediately focus on dependencies.

there are
1) hard dependencies
2) mushy dependencies

people see the hard ones, but not the mushy ones.

here's why it matters 1/n 🧵
Imagine you have a leader who pops their head up once and a while to provide "context".

...and a team that "can't be decisive"

What looks like a "lack of ownership" from the outside, is a persistent fear of the leader popping up. Of not having context.

Mushy Dependency

2/n
Or say that you technically "own" something, but there are a tons of people you need to "check in" with. Technically, they are not in your way. But you generally to keep them informed and are expected to "influence" them.

Mushy dependency

3/n
Read 6 tweets
Apr 23
Here's a helpful way to think about...

segmentation
personas
and model building in general

1/n
Use your imagination and imagine a product that could serve every human on the planet. Image
2/n Well that is extremely difficult. Companies are limited in terms of the “motions” they can support.

Let’s think about WHY people segment

Say you are onboarding new SDRs. They are just starting ... you could get away with something very simple. Image
3/n
Or maybe you are the product team (left) who thinks about product decisions.

Or the sales team where experiencing with different "motions" is a critical part of hiring (right)

Each "model" has a job... ImageImage
Read 14 tweets
Apr 21
Some tips for giving INCLUSIVE career advice on Twitter. I fail often at these.

1/n: Assume that ppl have had "pop" management, leadership, and self-help advice/memes imposed on them from an early age. One person's casual, truthy, wisdom, is another person's trigger.
2/n: Don't assume that the power dynamics you have enjoyed, are the same power dynamics that other people have enjoyed.

Similarly, don't assume that your struggles necessarily make you a great arbiter of other people's struggles.
3/n: Leave "tough love" and "I hate to break it to you" advice for 1:1 high safety discussions. Twitter is not the place for one person to dispense their "tough love" on people they don't know.

Imagine if you walked up to a stranger in an airport and dispensed tough love...
Read 7 tweets
Apr 20
I facilitated a discussion on "don't bring me problems, bring me solutions" today, and it was so amazingly interesting.

Some paraphrased quotes:

"I've never had the luxury to bring problems. What is it like?"

1/n
"Ultimately, if you want to get ahead, you are going to need to bring solutions. There's no other way"

"There is complaining, and then there is trying to get a conversation going. People think I'm complaining. But I'm not. Can I get better at that?"

2/n
"I've never liked presupposing that my solution was right. I'm kind of jealous of people who can do that. Is it confidence? How did they get so confident?"

"As a kid, I was told not to whine and create a fuss. I felt invisible. So for me, both are hard."

3/n
Read 5 tweets

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