Death of competence, pt 1183. Parallels (@ParallelsCares) a virtual machine product on the Mac, used to work fairly well. They switched to a subscription model. they pushed an update which broke basic functionality. Their support is incompetent, can't fix the error they created
After countless hours troubleshooting, and more than hour with tech support in my machine, still no fix. Worse, they refuse to consider a refund, because it is beyond the 30 day renewal of the subscription.
This is a premium product, which I have paid for (on two machines) for the better part of a decade. It was integral to many of my workflows. Workflows now broken. Hours wasted. No solution. No ownership. No competence
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