Thread by @andybudd

I have an Evernote folder with over 400 ideas for blog posts and tweet threads I’ve not found time to write (and probably never will”. As an experiment I thought I’d feed the poorly written notes into ChatGPT to see what came out. The results are actually rather good.

1/8: In the early days of UberEats, the team had a strong bias towards speed. They believed that fast delivery was key to success, just like their ride share model.

2/8: To test this theory, they loaded cars with only 3 popular items and drove them around town. People could only order those three items, but delivery would be super fast.

3/8: The service was well received, but it reached its maximum scale in the trial cities pretty quickly. The team kept asking customers what it would take to get them using the app more, but discounted any answers that didn’t align with their beliefs around speed.

4/8: Eventually, they decided to listen to their customers demands for more choice of meals and restaurants (even if it meant sacrificing speed). Only then did the product explode.

5/8: The head of the business unit running UberEats explained how the team's bias towards speed affected their judgement and limited the potential of the product.

6/8: This serves as a reminder for founders that what got you to where you are now may not be what takes you to the next level. It's important to be open to feedback and adjust your strategy accordingly.

7/8: Don't let bias cloud your judgement and limit your potential. Always be open to feedback and willing to adapt your strategy.

8/8: Remember, what got you here won't necessarily get you there. Stay open-minded and always be willing to listen to your customers. #startup #UberEats #lessonlearned

I also used ChatGPT to create a blog post version which I think is pretty good.

andybudd.medium.com/a-little-chatg…