Founder of TalkingPointz. Enterprise Comms Pro. TalkingPointz Insider Report. #CX #UCaaS @NoJitter
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Jun 17, 2021 • 10 tweets • 5 min read
Microsoft made several announcements today regarding the future of hybrid work. Hybrid is the new term for telecommuting, but with an organizational focus instead of individual. The #MicrosoftTeams blog post is here news.microsoft.com/june-2021-hybr… 1/10
Among the announcements are several new features for asynchronous collaboration, new chat features, and some hardware and software updates to #MSTeams Rooms (MTR). 2/10
Jun 16, 2021 • 9 tweets • 8 min read
.@Genesys and @Qualtrics team up for a better experience. More accurately they are pairing G’s #CCaaS engagement data with Q’s experience data. Combines actual interaction info with voice of the customer and satisfaction scores. prnewswire.com/news-releases/…#TalkingPointzThread
The two companies have a similar vision, both have a complementary focus on customer service and experience. Genesys calls it Experience as a Service. Qualtrics calls it Experience Management. 2/9
Jun 16, 2021 • 5 tweets • 3 min read
Watched the @Talkdesk#Opentalkmoments videos. Nice event. #CCaaS 1/5
The Financial and Healthcare Experiences Clouds seem mostly marketing to me, but hard to tell. They did say the bots are trained with industry specific terms and have sector specific integrations. But are those terms and integrations unavailable otherwise? #Opentalkmoments 2/5
Jun 4, 2020 • 11 tweets • 6 min read
The US President has called to revoke #Section230, surprisingly this has bi-partisan support. VP Biden also wants to do away Section 230. This could impact enterprise communications too. #TwitterThreadz
