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Luke Williams Profile picture
Luke Williams
@LukeWilliamsCX
NYT Bestselling Author. SVP & Distinguished Principal. Head of #CX #Strategy @Qualtrics. #CX #custexp #customerexperience (views + data=mine, problems=yours)
Jun 19, 2020 • 5 tweets • 3 min read
1/ The future of offices will determine the future of #CustomerExperience and #productmanagement. Offices used to be warehouses for people to sit and work, so their design was form-fit to the purpose. With the high likelihood of permanent or semi-permanent remote work... 2/ the #futureofwork and the office will be predominantly (like 85% of sq ft) collaboration and innovation spaces designed for short-term team group work or periodic convocations. Pre-COVID state of working was about coming together and breaking out, but at a different cadence...