Discover and read the best of Twitter Threads about #CustomerExperience

Most recents (20)

@flyspicejet @MakeRefund11 As I have said earlier as well. I refuse to email impersonal email addresses incessantly. I have emailed several times before but I keep getting the same copy and paste script email responses.
@HardeepSPuri @DGCAIndia @MoCA_GoI @PIB_India @mygovindia @jagograhakjago @MEAIndia
@flyspicejet @MakeRefund11 @HardeepSPuri @DGCAIndia @MoCA_GoI @PIB_India @mygovindia @jagograhakjago @MEAIndia As you can see the refund request was originally raised in September 2020. But @makemytripcare didn't care nor did @flyspicejet and @MakeRefund11 was farthest from their minds
@flyspicejet @MakeRefund11 @HardeepSPuri @DGCAIndia @MoCA_GoI @PIB_India @mygovindia @jagograhakjago @MEAIndia @makemytripcare Then I was serving my notice period at place of employment. So again after my handing over, etc. I re-started my chase with @flyspicejet as you can see from the screenshot and managed to get a response from one Ms. Nishtha Gulati
#CustomerExperience
Read 9 tweets
Excited for my first re:Invent and getting ready for the @ajassy keynote coming up!

reinvent.awsevents.com

#awsreinvent #AWS #cloud
Loving the opening music act 🎸
Zach Person is the musician playing, so awesome...

Here is his Instagram - instagram.com/zachperson/
Read 75 tweets
@Flipkart I have ordered a Nike Air Vibenna shoe during the big billion days for an offer price of Rs 2469 which was comparatively little lower than other sites having offers at the same time(price now showing is Rs 4157). The product was delivered on Oct 27 after ten days. (1) Image
My issue is not solved yet and executives calling from your social media team are not able to give me a solution.
If its only refund and replacement, can you assure atleast this time that you will be sending me a new genuine product packed well in a week ? It's been over a month
Because it's been more than a month and I can't wait till new year that too to receive an old used kinda item. Your team is not able to assure that you will be sending me a genuine product. So confirm it first.
Read 5 tweets
1/ The future of offices will determine the future of #CustomerExperience and #productmanagement. Offices used to be warehouses for people to sit and work, so their design was form-fit to the purpose. With the high likelihood of permanent or semi-permanent remote work...
2/ the #futureofwork and the office will be predominantly (like 85% of sq ft) collaboration and innovation spaces designed for short-term team group work or periodic convocations. Pre-COVID state of working was about coming together and breaking out, but at a different cadence...
3/ and meetings were too frequent. But with better time management and stronger mental commitment to #innovation time" we have the great potential to dramatically improve the products and services we provide and how we provide them. Sacred cows will be slain. Immovable...
Read 5 tweets
#AprilOfMarketingTips
#24DaysToGo

Your customer is your priority. Make him comfortable and he will always come back.

You relieve them the "stress" of saving your number and coming to WhatsApp when you add a link that takes them straight to your inbox.

As the days roll by, we..
...detest "stress" and seek ease.

Take off all stress from us.

Offer delivery, (Maybe free, maybe subsidized rate). Offer to assemble the property. Offer free consultation.

Do everything to show you think of your customer's comfort.

#Marketing #Salesforce #lockdowneffect
#DigitalMarketing #sales #copywriting #Advertising #Businesses #CustomerExperience #CustomerService

See thread. Follow for valuable content: April is explosive.
Read 3 tweets
Grandi tweet questi giorni su #Amazon e sulle #edicole. Non condivido quasi nulla di quello che leggo, ma bene: anzi, benissimo. Argomenti distinti, ma con una matrice comune. La protezione dal mondo cattivo.
Su Amazon c’è sicuramente anche un tema di regole. Modello europeo o modello statunitense? Affrontata in questa maniera, e non parlando del presunto "dumping fiscale", la cosa ha un suo senso.
Non ho risposte, ma raccomando una lettura, questa, che sto iniziando anche io in questi giorni:
amazon.it/Great-Reversal…
#libri
Read 12 tweets
Once upon a time...

..there were no websites, FAQs, online chat support, call centres, multiple ways to contact service providers, processes designed to be ‘efficient’ & anticipate every eventuality through flowcharts & scripted responses.

There was just good #customerservice
Once upon a time... staff were not trained to become robots in a customer service machine. They were allowed to think, apply common sense, problem solve, take ownership rather than re-direct customers to another silo in the machine.

#CustomerExperience #CustomerService
Once upon a time... staff used to sort out customer problems rather than manage complaints procedures. It was quick & efficient for both customer & organisation, and a lot cheaper.

Once upon a time... there was just good customer service.

#CustomerService #CustomerExperience
Read 7 tweets
While I’m on the subject of strangers being weird. Here’s a #thread on a #homophobic #microaggression I experienced, also from this @HiltonHotels hotel I’m in. It includes some thoughts on behavior for #customerservice folks.
So I am in Houston where one of my partners lives. My partner is a white non-binary femme & we had spent the day together before I checked into the hotel yesterday. The person checking us in said “Are you two together?” and I said yes.
The front desk person began checking me in and then said “Do you want a double suite?” I didn’t understand & asked them to repeat. The person said “You’re registered for a king bed, do you want a double suite instead? With two beds?”
Read 7 tweets
I LOVED MAMAEARTH PRODUCTS UNTIL YESTERDAY
Long thread alert 🚨
By a mother who was in Emergency Room last night with her 2 months old baby.
It’s not a hate rant so trolls stay off as you will be conveniently ignored.
@mamaearthindia
1/2 Disclaimer- it’s not to defame any brand.
I have been a loyal customer of @mamaearthindia products (all of them) until yesterday I opened this box of disaster for the first time to use on a very small nappy rash on my baby’s perianal area. @GhazalAlagh @VarunAlagh
1/3 the moment I applied this cream on her rash , she started crying excessively. I thought it’s just because I touched her affected area. (She has worn diaper only 4th time yesterday in two months) she is on cloth nappies. The rash was minimal. The crying became louder
Read 16 tweets
On this #GlobalAccessibilityAwarenessDay, inspired to hear @lynnekjolso talk about #Inclusivity @Microsoft. One of the best keynotes I've attended i recent years!

Being #inclusive is such a win-win, yet many businesses don't pay enough attention.

#GAAD @CdnMarketing #CMAevents
So many great takeaways from the session.

"#Diversity is I am different.
#Inclusion is I matter."

~Kathleen Hall, CVP Brand, Advertising and Research @Microsoft
"Inclusive culture drives innovation.
Inclusive products remove barriers.
Inclusive #marketing resonates."
~ @lynnekjolso
Read 6 tweets
How to connect Voice based HelpDesk Softwares with UX Feedback Management?
This is where revolutionary @GoogleDuplex engine could be used. It understands the speech & context well enough to give a suitable reply. If it understands
Read 3 tweets
1/ The world is changing right in front of us; never before has change been as palpable. Most if it is being driven by technology which seems to be disrupting each and every domain. The obsession with technology driving progress to the exclusion of everything else is a bane.
2/ While it isn't a good idea to ignore technology, especially those that actually improve human life and condition, including those that make decisions faster and more accurate and those that make life safer and longer, one-sided technology growth will do more harm than good.
3/ Applying technology in context of people and environment must take precedence over speed and scale. Holistic design of solutions and services in individualized moulds is the path. Because the age of average is done and dusted. The factory model of #education must be disrupted.
Read 10 tweets
@userfocus @jina Hi, I am trying to understand what is not a Design System. Sometimes we have to negate to reach to conclusion. So I am thinking of collecting snippets, processes and scenarios that somebody might have thought is a Design System but actually not. #NotDesignSystem
I think you should take a look at this thread. @framer @InVisionApp @figmadesign
Read 3 tweets
Great #CustomerExperience is a series of things you need to do consistently over time. And it is difficult to do if you don't first establish it as a company or business culture. Not just policy, culture.
When your #CustomerExperience policies aren't born out of an existing company culture, will A. Spend too much time trying to get people to stick with the policy. B. Rely too heavily on a carrot and stick approach to outstanding service. C. Create staff who will not be innovative
Policies without culture require too much policing. As a business owner, you do not have the time for that. It is cheaper & more rewarding to entrench a culture of amazing #CustomerExperience in every staff you hire. Give them the room to take initiative and watch them flourish.
Read 7 tweets
The advantage of video #timeline over static images is even if the #consumer is reluctant to scroll down, still the content would keep changing and keep influencing Users. Best for Niche #ecommerce Segment. The played video could be put in thumbnail history to search easily. #UX Image
Read 3 tweets
Is there a #Banking #Chatbot to answer the following frequently asked questions? #CX #helpdesk #CustomerSupport #Insurance #Finance #Loan #mortgage #UserExperience #UX #Startup

Number of free ATM Transaction in a Month
Charge per ATM Transaction after the free limit is over
Maximum limit of ATM Transaction in a Day
Maximum limit of Cash Withdrawal in a Day
Maximum limit of Cash Withdrawal from the ATM in one Transaction
NEFT Transaction Charges
IMPS Transaction Charges
RTGS Transaction Charges
NEFT adding New Beneficiary Time
IMPS adding New Beneficiary Time
RTGS adding New Beneficiary Time
Maximum Transaction limit for first 24 hours
Maximum Transaction limit after 24 hours
New Checkbook issue Charges

#Zendesk #freshdesk #GrooveHQ #happyfox #Salesforce #CustomerExperience #CoreBanking #AI #Forum
Read 5 tweets
Abundance changes the perception toward Customer Service. More #sensors to be required to auto detect the fault with each #IoT #device / #appliance around Home, Pavements & Residential Areas. Picking up the phone to call & explain the customer representative is getting tiresome
Abundance changes the perception toward Customer Service. More sensors to be required to auto detect the fault with each IoT device / appliance around Home, Pavements & Residential Areas. Picking up the phone to call & explain the customer representative is getting tiresome with
Read 4 tweets
Happy Friday! Let's walk through a fun #CX comparison that my Friend just experienced. (Photos are from her and used w/ permission.) Thread:

Friend got her first puppy (Millie) and is doing a great job learning how to take care of Millie's needs.
She signed up for BarkBox, and the first one arrived while Millie was teething and really uncomfortable. One of the toys in the box totally saved Friend's life - Millie loves it and won't put it down and is feeling much better with it.
Friend was so impressed with BarkBox's selection and care, that she messaged them.

They offered live chat, but also a text service - thoughtful, since we all have our phones on our persons 24/7.

So she texted:
Read 10 tweets
1/

#PillPack #Acquisition:

Hi #entrepreneur #startup: One of the best businesses to start - building up the best #distribution pipeline and providing awesome #CustomerExperience .

sam33r.com/home/besbiz

#Technology #ideas
2/

If your someone else is building the distribution network with awesome #CustomerExperience in your space then be very scared - Ask the Hollywood studios about Netflix and Amazon Prime

#Amazon #Technology #PillPack #acquisition #entrepreneur #startups
3/

Amazon to buy (for $1bn) online pharmacy @PillPack which ships prescriptions around the US, and overnight.

Under threat: $400 billion pharmacy business. @Walmart @Walgreens @cvspharmacy stocks dropped.

#Amazon #Technology #PillPack #acquisition #entrepreneur #startup
Read 6 tweets
The #UX #Teapot Philosophy of Cohesive Vision Design Driven Organisation. The generic approach of Technology Companies to solve a problem in typical engineering way is to throw a lot of people for a challenge, pour in lot of money and then choose the most efficient solution.
However this doesn't work with UX. A famous Proverb as it says "World's 7 great artists sitting around a table drawing a tea pot all from their perspective of vision". That would be 7 different pictures all equally appealing and flawless. When you distribute designers
based on module with no centralize Design CoE to channelize and cultivate a cohesive vision design philosophy, all you receive is so many different perspective in the same product. It complicate the seamless integration of one module with another at all levels.
Read 5 tweets

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