Turning it into a blog post, but going to frame up some observations here from my own experience.
What else have you seen? We've come a long way, but we still have far to go.
/1
2014: "I do not need Product Managers, I can run my company myself, I have the strategy."
2019: "How do I hire a CPO? I need them yesterday."
Founders realizing they can't do it all on their own, that Product Management is a career, and an important skill for the exec team. /2
2011: "You are crazy for joining a startup, Melissa. What are you even doing there? What is Product Management? You should have stayed at Barclays."
2019: "I'm going to go get my MBA so I can be a product manager."
Product, and product in startups, is now the hot job. /3
2014: "We don't need Product Management help, we need design help. Can you just teach us UX?"
2019: "I have 800 Product Owners who have never done the role before, can you help train them?"
With Scrum came the POs, and with the new POs, came the interest for real #prodmgmt. /4
2013: "My ppl are not allowed to talk to customers. It is too risky. We will get sued. We know what we're doing."
2019: "Duh, of course I want my people talking to customers. Get them out of the building."
Executives realized the importance of being close to their customers. /5
2013: "We don't do experiments here, Melissa. We are a real business."
2018: "Can you teach people how to do MVP experiments? How do we write hypotheses well? How do we run it in B2B"
Managers got less afraid of experimentation. They started to see the value. /6
2011: "Product reports to the VP of Engineering."
2019: "Product reports to the CPO."
We started seeing the need for product leadership, even at the largest of companies. /7
2011: "What is a user story?"
2019: "How do I write a good user stories that can get into Jira correctly?"
We still haven't quite gotten down "outcomes over outputs" yet, but it's moving in a better direction. /8
2013: "What is this #Agile thing? It sounds like something we should be doing."
2019: "If someone says 'that's not #agile' one more time I'm going to quit"
We took some things a little too far, without really understanding them. There's work to be done. /9
2016: "I want a product manager who can be great at writing specification documents. We need PRDs"
2019: "I want a PM who is good at strategy, and can help us realize our business goals. Where do I find them?"
We started to realized that #prodmgmt was not just about specs. /10
Predictions for the next decade:
- Strategy and #prodmgmt becoming more connected
- More CPOs and leadership for product.
- A lot more leaders becoming CPOs w/o prior product experience
- ProductOps critical to scaling
- Balance of the business + customer goals
- More PMs!
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There's been a lot of talk about #Airbnb "getting rid" of the #prodmgmt role. From what I can tell, they are morphing this into a more business related role, rather than purely tech. I don't think this is a bad thing. /1
PM has always firmly sat between business, tech, and the user/customer. In SAAS companies, the Product Management role has always been about figuring out how to grow the business by solving customer problems with the right software. /2
In other companies that are not software-native, you saw this being done by GMs of the business, but with the tools available to drive business at the time - sales, marketing, and human operations. /3
I find it funny how many people are asking me what the alternative to SAFe is, like there aren’t thousands of successful companies out there building products without it…
Those who are asking this don’t want to hear the truth, and the truth is context matters for what you implement for each company. So there’s no “one framework to rule them all”. It’s incredibly hard work to set this up in companies BUT there are principles which remain constant.
And that was the point of @cagan’s talk and what I talk about in the Build Trap, etc.
So no, I can’t give you a pretty little diagram where everyone has a box and it defines specifically what to do. I honestly wish I could!
Five things I wish I could go back and tell myself when I was starting in #prodmgmt 🧵/1
You don't have to come up with all the ideas. Ideas can come from anywhere. It's your job to make sure they are the right ideas for the business and the customer /2
Check your ego. While being confident when communicating is important as a Product Manager, you do not want to be perceived as an asshole. #prodmgmt is about influence, not authority. /3
1. Focusing too much on processes and ignoring the roadmap.
While you have to implement the process and structure for the organization, remember you're also the person responsible for vision and direction. You need to balance working on both of these things.
2. Blaming others
"I can't do this because the CXO won't let me." You're now a leader, it's up to you to usher things through. You shouldn't be asking permission of the other leaders, you should be working with them.
No one is coming to save you. You got to take initiative.
Ah airport layovers, time for a thread that keeps coming up.
How do I convince my executives to change/ do things I’d like them to do as good #prodmgmt. Here’s my tips. 🧵 /1
The thing I see people do most often that doesn’t work is not taking the time to understand how other people are being judged for success and what matters to them.
You have to learn to put your proposal in terms that will help the other person. /2
For example, say you have a problem with the Head of Sales. How are they judged for success?
Bookings, new sales, new logos, revenue growth.
Their comp is tied to it. How do you think they feel when you say you need to deprioritize something that they *think* will make $$? /3