Here’s my current saga with @HomeDepot and a story about their technology that is completely broken.
I returned $1000 worth of brick I bought online to the store. It said I could. The store accepted it but had to call homedepot.com to process the return. /1
This is an issue I run into all the time at @HomeDepot. They can never return the things I bought online without help but they still tell you to return to any store. So they accept the return, I leave. Here’s a pic of it sitting in the store. /2
I call to make sure it got processed when I leave, and they said yeah everything fine.
I get a call a week later from their shipping company trying to schedule to have it picked up. I tell them it’s at the store they can’t. They said they’ll cancel the pickup.
If you do have a bit of experience in PM or someone to learn from there, I think startups are great. I had an opportunity to be employee 40ish at OpenSky or go to Amazon. I would have made a lot of money if I went to Amazon. My career would have never been the same.
Also I know there’s privilege in these choices, and I’ll say this- if you can negotiate a pay that’s comfortable, I’d recommend a startup. I had to do this to pass on Amazon (OS matched their base). I lost out on stock, but 10 years later my career has more than made up for it.
I don't know of a single Chief Product Officer who has a PhD. What is this trash advice, Cleverism?
Also, make sure you brush up on those Microsoft PPT skills if you want to be a CPO! You know, because that's SUCH a good investment in your time, and it's not like you could hire someone to help there.
Let's go back to 2005 and break out the Fireworks, shall we? That will REALLY get the board to invest in our roadmap.
"Hey everyone! If there's one thing that could leave you with briefly, it would be this - Internalize the fact that more than anyone else, your role is to ensure that your business enjoys long-term growth." /1
"That's hard to internalize sometimes because our function is one inherently that operates as much through influence as it does through direct control, and measuring those things over time is difficult, but it is possible." /2
The fall is going to be so rough for US teachers due to a complete lack understanding of technology by superintendents and how terrible some educational platforms are. /1
My boufriend’s mom is a 2nd grade teacher. Last night she told me her school district decided that everyone is moving to Canvas. Elementary, middle, and high school. /2
Now I use Canvas at HBS. It’s SO not user friendly.
His mom was telling me they had just got everything set up on Google Classroom for their elementary school in the spring and this was completely sprung on them because the school district wanted to “consolidate”. /2
As many of you know, I started my career as both a Product Manager and a #UX Designer. I actually didn't know these were two different disciplines for a long time - to me they seemed so intertwined. /1
When I started freelancing, I redesigned a SAAS data platform. The company had been struggling to close sales because it "didn't look modern". After redesign, sales skyrocketed. They exited a year later for a ridiculous sum of money, all without adding any new functionality. /2
This is why I'm passionate about #productmanagers understanding #UXDesign. Not just for the sake of the user - I have seen first hand how much a business can take a hit when #UX is deprioritized, and also the flip side - how much it thrives once its fixed. /3
Are you kidding me @BankofAmerica with this requirement of having a credit card to apply for the PPP? What type of scam is this. I have been a loyal customer for years with my business accounts. #bankofamerica#PPPloan
Apparently you are not here to support my small business @BankofAmerica, you liars.
Also I have a Line of Credit with BOA for the security deposit on our office we cannot use. So that is a lending relationship and they STILL won't let me apply for this.
When I started teaching #prodmgmt in 2013, there was a huge need to concentrate on the user. Everything you read about the discipline was so focused on the business and generating requirements. We were lacking customer focus. /1
While companies still need a lot of work in this area, we've come a long way thanks to tireless efforts of people pushing the agendas in #leanstartup, #leanux, and customer-centricity.
But now, we've swung the pendulum the other way. /2
I see so many new product managers only focusing on what the customer asks for, frequently turning into "waiters" - they add these requests to the backlog, with no semblance of product strategy or what makes sense for the business. /3