Thread by @gretchemaben

I am furious with @PayPal - maybe they’ll actually fix this issue if I complain about it publicly.

I ordered my mom a present through PayPal and bought three of the item. After a couple of weeks I was sent shipping info that didn’t have any actual info. 1/

Two months later there is still no info and the items have not arrived. I contact the seller on two emails and get no response. I file a dispute and PayPal reached out to the seller who just told me it was shipped. 2/

I keep waiting and it shows up except there is only one of the three items I bought! So I contact the seller again with no response. I open another dispute with PayPal and after a while they tell me I have to file a formal crime report. 3/

So I waste more time doing that and send them the documentation. Nearly a week later they say they have a resolution - I can get a refund if I just ship the one item I received all the way back to Vietnam at MY cost. 4/

This is of course ridiculous as I shouldn’t have to spend more money to just get what I ordered or to get a refund. So I log back into the resolution center and there is no way to contact PayPal to discuss this. 5/

It’s either throw more money away and hope I get the rest of the refund or just deal with the money I already lost. I either want the other two items I ordered or want a refund of them. This is not that hard - just give me what I paid for or refund it! 😡 6/6

Update: They told me I had to pay to send back the one item but they could pay $30 toward the shipping.

After more arguing they finally agreed to give me a refund. So it wasted a ton of my time, but at least PayPal helped in the end!