When a team is so dysfunctional that it can only hire idiots: gonna call this “the Philly Four Seasons Effect” in honor of Team Trump’s epic stupidity.
Start-with-Principles—a technique I learned @stripe
Problem:
Should we do X or Y?
My prior approach:
X looks like this
Y like this
X&Y's pros/cons
Decide
Start-with-Principles:
Here are N proposed principles
Do we agree on them? Discuss
A new option Z emerges
Decide btwn X,Y,Z
Alright, let's see an example.
Problem:
How should we onboard users for our new prosumer productivity tool?
1. Should we build world-class self-serve onboarding, along with slick tutorials?
2. Or, should we provide a white-glove onboarding experience, Superhuman-style?
👇🏾
Start with Proposed Principles:
For now, we
A) Prefer few power users (depth) over many casual users (breadth)
B) Want an intimate view of user motivation
C) Want the brand to feel premium
D) Need to limit onboarding ops costs
E) Want a product with built-in learning & discovery