Tribute to Tony Hsieh, who is no more due to an unfortunate accident recently.
His company, Zappos, was acquired by Amazon (valuing it at $1.2 Billion).
This thread is on some of the quotes from his bestselling book,
Delivering Happiness- A path to
Profits, Passion & Purpose
His company, Zappos, was acquired by Amazon (valuing it at $1.2 Billion).
This thread is on some of the quotes from his bestselling book,
Delivering Happiness- A path to
Profits, Passion & Purpose
1.For individuals, character is destiny. For organizations, culture is destiny.
2.Things are never as bad or as good as they seem.
3.I had decided to stop chasing the money, and start chasing the passion.
2.Things are never as bad or as good as they seem.
3.I had decided to stop chasing the money, and start chasing the passion.
4. What's the best way to build a brand for the long term? In a word: Culture.
5. To WOW, you must differentiate yourself, you must do something thats above & beyond what's expected & whatever you do must have an emotional impact on the receiver.
5. To WOW, you must differentiate yourself, you must do something thats above & beyond what's expected & whatever you do must have an emotional impact on the receiver.
6.Never outsource your core competency.
7. Everybody has their own private Mount Everest they were put on this earth to climb.
8. I failed my way to success. —THOMAS EDISON.
9. When you walk with purpose, you collide with destiny. —BERTICE BERRY
7. Everybody has their own private Mount Everest they were put on this earth to climb.
8. I failed my way to success. —THOMAS EDISON.
9. When you walk with purpose, you collide with destiny. —BERTICE BERRY
10. All brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
11. Envision, Create & Believe in your Universe, and the Universe will form around you.
12. No matter what your Past has been, You have a spotless Future.
13. If you have more than 3 priorities, you don't have any. -JIM COLLINS.
12. No matter what your Past has been, You have a spotless Future.
13. If you have more than 3 priorities, you don't have any. -JIM COLLINS.
14. It's more fun to talk with someone who doesn't use long difficult words but rather short easy words like "What about lunch?"- WINNIE THE POOH.
15. When you Walk with Purpose, you Collide with Destiny.
15. When you Walk with Purpose, you Collide with Destiny.
16. Be humble: "In the beginner's mind, there are many possibilities, but in the expert's mind there are few. -SHUNRYU SUZUKI
17. Company's Culture and a Company's Brand are really just two sides of the same coin.
17. Company's Culture and a Company's Brand are really just two sides of the same coin.
18. Yet no matter how much better we get, we'll always have hardwork to do, we'll never be done and we'll never get it right.
19. Most vendors aren't happy dealing with most retailers because retailers try to squeeze every last dollar out of them. We could be the first major retailer that doesn't try to do that.
20. When a customer calls looking for a specific type of shoes that we're out of stock on, every rep is trained to research website of atleast 3 competitors' websites. If it's there on the stock, customer is directed towards the competitor. Obviously in those situations....
..... we lose the sale. We are not trying to maximize each and every transaction. Instead, we are trying to build a lifelong relationship with each customer, one call at a time.
21. We must never lose our sense of urgency in making improvements. We must never settle for "good enough" because good is the enemy of great.
22. There's a difference between knowing the path and walking the path. -Morpheus, The Matrix
22. There's a difference between knowing the path and walking the path. -Morpheus, The Matrix
23. Without conscious and deliberate effort, inertia always wins.
24. We must all learn not only to fear change, but to embrace it enthusiastically and, perhaps even more important, encourage and drive it.
25. Act weak when strong, act strong when weak. Know when to bluff.
24. We must all learn not only to fear change, but to embrace it enthusiastically and, perhaps even more important, encourage and drive it.
25. Act weak when strong, act strong when weak. Know when to bluff.
26. It's important to constantly challenge and stretch yourself and not be stuck in a job where you don't feel like you are growing or learning.
27. Money alone isn't enough to bring happiness...happiness is when you are actually truly ok with losing everything you have.
27. Money alone isn't enough to bring happiness...happiness is when you are actually truly ok with losing everything you have.
28. Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
29. Stop trying to Network in the traditional business sense and instead just try to build up the number and depth of your friendships, where the friendship itself is it's own rewards.
30. Final and the most important learning from the book is this:
"Top 10 ways to Instill Customer Service into your company"
"Top 10 ways to Instill Customer Service into your company"
A real tribute to Tony Hsiehis will be to follow his advice on path to
Profits
Passion, and
Purpose
And that is the best way to Deliver Happiness to Him upstairs and to world at large.
End
Profits
Passion, and
Purpose
And that is the best way to Deliver Happiness to Him upstairs and to world at large.
End
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