I seem to have been saying this internally within @PHE_uk and predecessor organisations forever.
Every time there's a major event and they ask for feedback, we tell them "Email does not work. It gets /we get overwhelmed. We can't keep up and feel guilty. It's stressful."
1/6
Every time there's a major event and they ask for feedback, we tell them "Email does not work. It gets /we get overwhelmed. We can't keep up and feel guilty. It's stressful."
1/6
We frequently get the same message once from the original sender, and then four more times from people concerned we might have missed it; and then we have to try to work out if we're looking at an updated version...
2/6
2/6
And sometimes the delays mean that we receive older versions after newer ones... It is a disaster!
3/6
3/6
We still continue to get huge numbers of pieces of guidance by email. Each one of us then has to find a way to save the information where we'll be able to find it again…
4/6
4/6
(…or give up and live with the stress of knowing that we might be working to the wrong guidance, in ignorance of the existence of the correct guidance).
Covid-9 has exacerbated these problems.
5/6
Covid-9 has exacerbated these problems.
5/6
I have views on specifically how we can do this better. But PHE is a KNOWLEDGE organisation, that should be proud of its knowledge management systems. Instead, they are non-existent or could be improved by updating them to 1980s technology. It is shameful.
6/6
6/6
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