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Rohit Chopra Profile picture
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30 Nov, 3 tweets, 3 min read
This year's #CyberMonday will be full of fake online reviews. But, the @FTC isn't taking this seriously enough.

The agency recently voted on a fake review fraud case with cosmetics maker @SundayRiley. The company will pay $0 and face no meaningful consequences. This is wrong.
The @FTC ignored formal objections filed by @ConsumerReports and dozens of consumers, who warned that this no-money, no-fault settlement would essentially encourage fake review fraud, rather than deterring it. thefashionlaw.com/consumers-are-…
The pandemic has made online shopping a necessity, and the government should not signal that companies engaging in fake review fraud will face no consequences.

The @FTC must turn the page on its fraudster-friendly approach when it comes to fake reviews. ftc.gov/public-stateme…

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More from @chopraftc

Rohit Chopra Profile picture
2 Sep
Parents scrambling for educational resources for their kids shouldn't be exploited by corporate scammers.

Today, the @FTC announced a $10 million action against @ABCmouse, a learning app that that used dark patterns to trick and trap families into paid subscriptions.
Dark patterns are design features used to deceive, steer, or manipulate users into behavior that is profitable for an online service, but often harmful to users or contrary to their intent. Dark patterns exist across the digital world.
One dark pattern tactic is called the "roach motel,” where companies make it easy to sign up or subscribe, but extremely difficult to cancel or get a refund. @ABCmouse was undoubtedly a roach motel. darkpatterns.org/types-of-dark-… @harrybr
Read 4 tweets
Rohit Chopra Profile picture
29 May
The airlines said they were broke when asking for billions of dollars in taxpayer bailouts. But, apparently, they're able to expend resources on a political campaign to lobby the @USDOT to weaken enforcement and rules on passenger protections.

Here's what's going on:
Many struggling families and small businesses need refunds for canceled flights that they are entitled to. But, some airlines are refusing outright or making it hard to get your money back. That's why we have rules to hold airlines accountable. usatoday.com/story/travel/a…
The @USDOT enforces the rules that protect us when it comes to refunds, fee transparency, and practices like overbooking. With so many mergers in the industry that have left us with fewer choices, these protections are more important than ever.
Read 8 tweets
Rohit Chopra Profile picture
21 May
The #covid19 crisis is laying bare the harm caused by decades of Big Food mergers. Shoppers are paying more and facing shortages, while farmers are paid less and forced to waste food.

Why? Because Big Food controls the supply chain from farm to table.
washingtonpost.com/business/2020/…
Big Food has taken control over what grocery stores, restaurants, and shoppers buy and at what cost. Beef, pork, poultry, seed, chemical, and distribution companies are squeezing family farmers.

Family farms are disappearing across America. theguardian.com/environment/20…
Government supported Big Food’s path to power based on corporate rhetoric about efficiency. Companies claimed that centralizing and specializing operations would make it easier to produce more, cheaper. This ideology prevailed even as competition virtually disappeared.
Read 8 tweets
Rohit Chopra Profile picture
24 Mar
Small business in America is facing extinction. COVID19 has put them in peril. But it’s the predatory fallout that could wipe them out for good.

Here are three existential threats they face:
1. Loan sharks are crippling cash-strapped companies. Their poison pill loans come with exorbitant rates, draconian terms, and an automatic green light to collect whatever they can when a company falls short.
2. Powerful firms are using supply chain disruptions to cut off small companies that depend on them – a blow that many will not survive. cnbc.com/2020/03/18/ama…
Read 5 tweets
Rohit Chopra Profile picture
24 Jul 19
The government just announced its proposed settlement with Facebook for its privacy failures. $5 billion sounds like a lot, but the fine print in the settlement has a lot for $FB to celebrate. I voted no. Here’s why.
1. It doesn't fix the incentives causing these repeat privacy abuses. It doesn't stop $FB from engaging in surveillance or integrating platforms. There are no restrictions on data harvesting tactics -- just paperwork. $FB gets to sign off on what’s acceptable.
2. Mark Zuckerberg, Sheryl Sandberg, and other executives get blanket immunity for their role in the violations. This is wrong and sets a terrible precedent. The law doesn’t give them a special exemption.
Read 8 tweets

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