Hi @BritishGasHelp I have contacted you last night and today but have not got a response as of yet.
Our gas bill is normally something like £98 a month we pay via direct debit but we got a message saying that this month it will be £270 or so.
Our gas bill is normally something like £98 a month we pay via direct debit but we got a message saying that this month it will be £270 or so.
I telephoned you and gave the reading using the automated system.
When I phoned the automated system did not ask for any details like address but found our account auotmatically as I was using the landline is that normal?
When I phoned the automated system did not ask for any details like address but found our account auotmatically as I was using the landline is that normal?
We than tried logging onto the online account using my mother's details.
We have forgotten the password so we asked that a passwworld be sent to us.
We got an email saying that the email address does not have an account but when we tried to register it says that the email
We have forgotten the password so we asked that a passwworld be sent to us.
We got an email saying that the email address does not have an account but when we tried to register it says that the email
address did have an account but we could not access it.
Resetting a password is such a basic thing which we can't do with you.
Now that we have sent the meter reading how long before we get the correct bill?
Luckily we have the money to pay the bill on Monday.
Resetting a password is such a basic thing which we can't do with you.
Now that we have sent the meter reading how long before we get the correct bill?
Luckily we have the money to pay the bill on Monday.
How do we get back onto the online account?
• • •
Missing some Tweet in this thread? You can try to
force a refresh
