1/10: Do you want to know a little secret regarding how I build conviction during my #startup diligence process? Do you want to know something that I spend time on that many early stage #VCs brush under the rug as silly and unnecessary? Short thread:
2/10: The answer --- I spend time digesting a company’s financial forecast and then review it thoroughly with the Founding team. “Team + TAM rule!” investors think I’ve lost my mind and that it’s a pure waste of time. Hogwash I say. Why ignore a great learning opportunity?
3/10: To set the context, I rarely focus on going forward projections during the first or second meeting because I need to understand the opportunity at a pretty deep level before running through the forecast. More on this here:
4/10: To gain real insights, reviewing the forecast shouldn’t be an exercise in ticking and tying numbers but rather approached as an opportunity to see how a Founder thinks about his/her business and what lies ahead.
5/10: At its core, a financial plan is a description of how the Founder sees the future playing out. It's the perfect excuse to discuss a host of "what if" questions because there's precisely a zero percent chance that the future will unfold the way it's crafted in the plan.
6/10: If managed well, the discussion of the forecast can surface how a Founder thinks. It can reveal what they think they know and with what certainty. It can be a great pop quiz regarding how well a Founder will absorb new information and how they’ll behave when challenged.
7/10: Which leads me to a major mistake made by Founders in the forecast review process. It’s a fatal mistake when a Founder thinks of his/her financial plan as a “will happen” plan and tries to convince me (as an Investor) that it’s conservative and certain!
8/10: The best Founders understand that their plans are merely articulations of what they expect to happen and are prone to error. Ask any Venture Partner and he/she will tell you that 90%+ of their early stage companies miss their forecasts.
9/10: The best Founders are receptive to feedback about their plans as well as flexible enough to adjust their plans as results materialize. They can live in a world of multiple futures and talk fluently in the language of uncertainty.
10/10: So to the “Team and TAM rule!” investors I say “you do you” and “I’ll do me”. I’m going to use every opportunity I can to get to know a Founder and his/her business better. If the bear is there, why not poke it?

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More from @fintechjunkie

13 Jan
1/39: The only way to describe the public markets’ appetite for new Logos is “insatiable”. But why? SPACs vs. IPOs? I’m no public markets expert by any stretch of the imagination but I’m not going to let that stop me from weighing in on what I think is going on. Unpacked: Image
2/39: Simply put, going public is a financing event. It’s just a choice available to a sub-set of all private companies and is an optional step in a company’s journey of becoming a durable and profitable business.
3/39: There are pluses/minuses to being a public company that I don’t plan on addressing in this thread, but it’s critical to internalize that going public is merely a scenic overlook on a never-ending road trip. It isn’t a final destination because great companies live forever.
Read 39 tweets
8 Jan
1/26: It’s hard to produce a 3X+ #VC fund. It’s much harder to do this consistently. Our first 4 funds are mature enough to know where they’ll end up and all of them will handily beat this benchmark. I reviewed our portfolio this morning and jotted down 12 notes. Shared: Image
2/26: Insight 1: It’s more important to be an average investor in a target rich ecosystem than a great investor chasing windmills. It’s been a great decade for #fintech which made our jobs easier.
3/26: The incumbents have been among the most profitable companies in the world and almost every sub-vertical within #fintech was in dire need of modernization. We believe this is still true which is why we’re comfortable with the pond we’ll be fishing in over the next decade.
Read 26 tweets
5 Jan
1/23: One #startup trap to avoid (founders and VCs) is to fall in love with a value prop that can’t be delivered IRL now. Good diligence will surface disconnects but they’re often brushed under the rug by #VCs who believe fixing delivery over time will be fine. Unpacked:
2/23: The foundational reason why this matters from day 1 is that building a franchise of loyal customers is difficult for any #startup to pull off but the challenge is amplified if the #startup has to rebuild its franchise as it scales.
3/23: Broken or unfulfilled promises lead to customer behaviors that have real consequences. Poor ratings and reviews. High customer service costs. High complaint volume. Low engagement. High attrition/returns/cancelations. Low organic growth.
Read 23 tweets
5 Jan
1/23: One #startup trap to avoid (founders and VCs) is to fall in love with a value prop that can’t be delivered IRL now. Good diligence will surface disconnects but they’re often brushed under the rug by #VCs who believe fixing delivery over time will be fine. Unpacked:
2/23: The foundational reason why this matters from day 1 is that building a franchise of loyal customers is difficult for any #startup to pull off but the challenge is amplified if the #startup has to rebuild its franchise as it scales.
3/23: Broken or unfulfilled promises lead to customer behaviors that have real consequences. Poor ratings and reviews. High customer service costs. High complaint volume. Low engagement. High attrition/returns/cancelations. Low organic growth.
Read 23 tweets
23 Dec 20
1/28: VCs hear thousands of pitches in their careers but only say “yes” a few dozen times. Getting their attention in the initial pitch meeting is important because you won’t get a second meeting without the first going well. Here are 10 tips to help your pitch game:
2/28: Tip 1: Research the firm and the people you’re meeting with. You have the internet at your disposal so use it to learn everything you can. Learn about the firm, the investments they’ve made, their big successes, recent financings, etc.
3/28: Some investors have blogs or write about their companies or are active on Twitter. Some have been panelists at conferences or have made TV appearances and videos might be freely available. Internalize what they like to invest in and who they are.
Read 28 tweets
21 Dec 20
1/6: One of the biggest innovations in Banking came with the invention and deployment of ATM machines. The technology is just over 50 years old and now over 10 billion transactions happen through ATMs each year in the US.
2/6: Many of these transactions are incremental (due to low friction) but what’s clear is that ATM machines have replaced the need for 250K+ “equivalent full-time employees” in the US Banking system.
3/6: But, there’s likely another wave of “technology replacing people” in the Banking ecosystem. For instance, it’s amazing how many people still use Banks for simple transactions like depositing checks, taking out cash, or opening basic checking/savings accounts.
Read 6 tweets

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