Okta is one of the more interesting Cloud / SaaS leaders, growing from its early roots as one of several Cloud identity vendors, to break-out leader today
It's now approaching $1B in ARR, growing a stunning 43% (!) ... and even accelerating!
5 Interesting Learnings:
#1. Still growing 43% at Almost $1B in ARR.
This really is a stunning growth rate, even faster than Slack, Zendesk, Hubspot & more at $1B in ARR.
It shows the size and scale of Cloud continues to just shock us.
#2. NRR at 123% -- And Going Up.
Okta's NRR is a solid 123%, and is actually the highest it has been since IPO, and up from 118% a year ago.
So, no, NRR doesn't have to come down as you scale. Not at all.
#3. New Logos / Customer Count Still Growing 27% at ~1B in ARR.
Like Slack, Okta shows that you don't have to rely primarily on existing customers to grow at scale.
Okta's customer count is still climbing 27% at $1B in ARR, at almost 10,000 total customers.
4. Slow(er) to Go Global — But That’s OK.
Okta has achieved its ferocious growth with 84% of its revenue in the U.S. Security products often have a local element to them, but this suggests there is still a ton for Okta to run outside of the U.S.
Most SaaS / Cloud companies at scale tend to have about 60% of their revenue in U.S., 40% in ROW. Only a few are so U.S.-centered.
It shows a ton of room to run for Okta across the globe.
#5. $100k+ Customers Growing Fastest — But Smaller Customer Still Growing Quickly
The largest customers growing the fastest at scale (34% by logos, vs 27% overall). We also saw this with Slack, Snowflake, & others. But gap isn’t huge. Small customers are also growing quickly
Small customers are also growing quickly.
We saw with Zendesk and Shopify that SMBs can often grow just as fast as enterprise customers, even at $1B ARR. Okta seems to split the difference.
A reminder to be careful before you leave the smaller customers behind.
A few bonus learnings:
6. Forecasting torrid growth through 2024.
Okta is projecting 30%-35% growth through 2024. So clearly, there is plenty of confidence in the path to $3B ARR and then $10B ARR. And really, beyond.
It compounds.
#7. Managing Professional Services Revenue From Just 8% in 2019 to Just 5% Now.
Okta like Snowflake has managed to outsource a lot of lower-margin professional services and not do all the deployment work itself.
#8. Doubling TAM by Managing Customer Identity
A consistent theme on SaaStr is how leaders make their TAM & expand it. By moving from original core in Workplace Identity into cross-company Customer Identity, Okta has doubled its TAM & created its second core product line
#9. Minting Cash as Approach $1B in ARR.
We’ve seen again and again that however much a SaaS company spends, it often gets quite profitable as it approaches $1B ARR. Okta is no exception. Its Free Cash Margin now is almost 20%. So for each $1 it takes in, it keeps $0.20!
Make sure you follow CEO @toddmckinnon his account has some incredible advice and insights
And a deeper dive on all Interesting Learnings here:
The #1 hiring mistake founders make after $1M ARR:
A manager instead of a VP of Marketing
A manager instead of a VP of Product
A manager instead of a VP of Customer Success
A player-coach instead of a true VP of Sales
A product manager for now, not a VP of Engineering
First, the junior hire costs >more<
They aren't accretive. They don't pay for themselves. They don't generate more leads. Close more deals. Ship more features.
A true VP is accretive.
Second, you get burned out
A true VP takes 80%-100% of the function off your plate
On Wednesday, we had SaaStr University: Spring Semester and I led a convo with @kyleporter@SalesLoft on the learnings to the journey from SDR app ... to Unicorn
My Top 5 Learnings from the convo:
#1. Kyle sat with 30+ prospects and customers in the early days, literally next to them.
Many of the early competitors really didn’t understand the needs of SDRs and sales teams enough.
Do you do enough of this?
#2. Salesloft sees platforms that do most of what 1 customer wants, in 1 core vendor, as the future.
We’re seeing more and more of this. But also, more innovation. If nothing else, it raises the bar to break out for new niche vendors.
Dropbox is certainly one of the most interesting SaaS case studies. It was the fastest of its generation to get to $1B in ARR.
But after that, ARR growth has slowed to 12% year-over-year as its space has matured.
5 Interesting Learnings:
#1. 15m+ Paying Customers and 600M+ Registered Users.
These are stunning numbers for a non-consumer app (although arguable Dropbox blurs the lines somewhat), and at some point ... you can almost run out of businesses to sell to.
#2. 85% of paid teams have linked to a third-party app.
A vivid reminder of how important a partner ecosystem is as you scale. And how defensible it can be. Partners want to integrate with the #1 platform in an ecosystem first, and sometimes, only