How Citi’s UX costed it $900m:
1️⃣ On a debt instrument, the bank was supposed to pay out interest only
2️⃣ To prevent the payment of principal, you have to (confusingly) check 3 boxes: “Front”, “Fund”, “Principal”
3️⃣ The employee clicked “Principal” but not the other ones...😬
1️⃣ On a debt instrument, the bank was supposed to pay out interest only
2️⃣ To prevent the payment of principal, you have to (confusingly) check 3 boxes: “Front”, “Fund”, “Principal”
3️⃣ The employee clicked “Principal” but not the other ones...😬
On a related note, Citi has 193 job openings for "UI" right now
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